I don't want to bother you, but any chance, to get some info on this topic?
> -----Ursprüngliche Nachricht-----
> Von: Martin Edenhofer [mailto:martin@edenhofer.de]
> Gesendet: Dienstag, 06. Mai 2003 22:45
> An: dev(a)otrs.org
> Betreff: Re: [dev] How to extend OTRS?
>
>
> Hi Andreas,
>
> On Mon, May 05, 2003 at 08:34:34AM +0200, Hochsteger Andreas
> /INFO-MA wrote:
> > I'm writing this message again in the devel-list, since I
> think it better
> > fits in here.
> >
> > I'd like to work on Bug 128 (Integration with Bugzilla,
> > http://bugs.otrs.org/show_bug.cgi?id=128) and would need
> some guidance, on
> > how to get started with extending OTRS.
> > [...]
> > Is there somewhere a developer howto?
>
> Not yet! But I'll create one! Give me a few days ... I'll
> post a follow up
> on this list.
>
> > Andreas Hochsteger
>
> Martin
>
> --
> Martin Edenhofer - <martin at edenhofer.de> -
http://martin.edenhofer.de/
--
Noch 131 Tage bis zum Gäubodenvolksfest! ;-)
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My boss to willing to pay for support of OTRS. (WE all like it after the
demo.)
And I would like to know anyone/company interested in providing tech
support(remote phone support is OK) for the product? Please name a price if
Yes.
Thanks.
I can not answer to the question, so I am sorry that I have to bother dev
list.
>Date: Tue, 13 May 2003 16:51:17 -0700
>To: otrs(a)otrs.org
>From: Alex Zheng <azheng(a)monterey.k12.ca.us>
>Subject: Re: [otrs] agent to receive notification when new ticket in his quqe
>
>
>I browsed through the archives, and still can not get the answer to this
>(maybe dumb?) question.
>
>I am using otrs-1.1.1-01 on Suse Linux 8.0. (installed using YaST). I
>would like agent to get notification when a new ticket(created via email
>or web interface).
>
> following is my settings:
>
>0. queue 'myqueue' created with group='myqueuegrp'
agent 'myagent' belong to group 'myqueuegrp', with 'new ticket
notification' set to 'yes' under: user-> new ticket notification
>1. customer 'mycustomer' creates a ticket by sending an email to
>'myqueue(a)mydomain.com'.
>
>2. 'myqueue(a)mydomain.com' is a POP account linked to queue 'myqueue'. with
>'dispatching by selected queue checked' and queue='myquque'
>
>3. customer 'mycustomer' can get the 'ticket created' message with no
>problem, and assigned a ticket number.
>Using the following url,
>
>http://localhost/otrs/index.pl?Action=AgentPreferences
under agent interface, 'new ticket notification' already set to 'yes'.
>However, 'myagent' did not get any notification . Though, 'myagent' can
>see the new ticket under Queue View->My Queue. And also, if someone moves
>a ticket from other queue to 'myqueue', 'myagent' is able to get
>notification via email.
The problem here is that I want 'myagent' to get notification the first
time when this ticket gets created.
Attached is my Config.pm file.
I can give you guys access to my box if that deems necessary.
>Any suggestion here? Or, is this an old question which already had an
>answer?
>
>
>
>
>
>At 03:16 PM 5/13/2003 -0700, Alex Zheng wrote:
>
>
>>I want agent to be notified when there is a new ticket in his queque:
>>
>>Attached is my Config.pm file:
>>
>>Thanks.
>>
>>
Hello dev,
I'm planning to install otrs on our helpdesk site. But otrs lacks one very
useful (for us) feature - grouping customers by organization & divisions.
for example,when helpdesk user gets call from customer he needs to quickly
find this customer's login id (using organization-department-...-customer
tree) to place ticket into system. And if this customer isn't accounted yet,
there should be interface (started from "phone view") to create customer
account, again using tree-like structure. Tree is needed becouse we have about
40000 users only in our organization, and it's very inconvenient to search
them by name...
Well, if you are planning on implementing such feature - it's great, we'll
waiting. If not, we will develop it by ourselves, but then how we should
syncronize our development with yours ? Also some guidance will be useful -
I'm not happy about reading and understanding all your code...
--
Best regards,
Serg V.Kravchenko, RosGosStrah,
Department of Information Technologies
Chief of the Software Support division
mailto:skraft@rgs.ru http://www.gosstrah.ru
phone: (095) 781 2494, fax: (095) 781 2434
127994,Moscow,K-30,GSP-4,Novoslobodskaya,23
Thanks, nice to hear!
> -----Ursprüngliche Nachricht-----
> Von: Martin Edenhofer [mailto:martin@edenhofer.de]
> Gesendet: Dienstag, 06. Mai 2003 22:45
> An: dev(a)otrs.org
> Betreff: Re: [dev] How to extend OTRS?
>
>
> Hi Andreas,
>
> On Mon, May 05, 2003 at 08:34:34AM +0200, Hochsteger Andreas
> /INFO-MA wrote:
> > I'm writing this message again in the devel-list, since I
> think it better
> > fits in here.
> >
> > I'd like to work on Bug 128 (Integration with Bugzilla,
> > http://bugs.otrs.org/show_bug.cgi?id=128) and would need
> some guidance, on
> > how to get started with extending OTRS.
> > [...]
> > Is there somewhere a developer howto?
>
> Not yet! But I'll create one! Give me a few days ... I'll
> post a follow up
> on this list.
>
> > Andreas Hochsteger
>
> Martin
>
> --
> Martin Edenhofer - <martin at edenhofer.de> -
http://martin.edenhofer.de/
--
Noch 131 Tage bis zum Gäubodenvolksfest! ;-)
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Hi!
I'm writing this message again in the devel-list, since I think it better
fits in here.
I'd like to work on Bug 128 (Integration with Bugzilla,
http://bugs.otrs.org/show_bug.cgi?id=128) and would need some guidance, on
how to get started with extending OTRS.
Here are my questions:
What do I have to take care of, if I want to ...
* extend the DB schema?
- Which files are involved?
- How should I do it (manually vs. install/update script)?
* add new features to the web frontend
- Which files are involved?
- What has to be done to support theming/styles?
- Is there somewhere an explanation for *.dtl files (syntax, methods,
...)?
- How can I url-encode content (Article::Subject, Article::Text), to be
used in a link?
- Where do I have to register new *.dtl files to be displayed?
* want to make things configurable?
- Which config files are meant for which config data?
- How do I access them?
- How do I make them configurable via the admin interface?
Is there somewhere a developer howto?
Thanks,
Andreas Hochsteger
