March 2005 - dev - OTRS mailing lists

can i send two messages when i create a ticket?
by cmora＠antivirusysoluciones.com.co 30 Mar '05

30 Mar '05

hi. its possible with otrs send two messages simultaneusly when i create a ticket? The idea is this: i receive by phone call a service's request. So i create a ticket to the request. When the ticket is created, i need send two mails simultaneusly; one to the support agent with the client information (phone number, address, etc,) and other to the client with the agent assigned and the information related with the service (name of assigned agent, tentative hour of visit, etc). How can i do that? Thanks in advance.

1 0

Missing date header in sent mails
by Victor Rodriguez Cortes 29 Mar '05

29 Mar '05

Hello! I'm using OTRS v1.3.2 in Debian Sarge. I've just setup the POP3/sendmail options. My problem arises when I send an email from OTRS, as it doesn't add the "Date" header and the date is not shown in the mail client's I've tested. I've also tried two different mail servers: Exim4 installed on the same server as OTRS and MDaemon v6 on an external W2K machine. On the USERS list, I've found two references to this problem: Bug 543: http://lists.otrs.org/pipermail/otrs/2004-September/006244.html Old: http://lists.otrs.org/pipermail/otrs/2003-October/002998.html The one referecing bug 543 says that it's included in CVS but, which version of the file "Article.pm" should I get? I'm not shure if the last one is compatible with the rest of my installation. The older one makes reference to version 1.1.1 and to the file "Sendmail.pm" Does anyone have a solution to this problem? Thanks a lot! --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---

2 2

OTRS v3.0
by bobsmith1＠marketweighton.com 26 Mar '05

26 Mar '05

Hi all, Have done some investigations on Perl testing frameworks, and it seems like it is not so difficult to accomplish a test framework for otrs. Anyone else familiar with eXtreme Programming here? Is anyone interested in developing a test framework for future versions of otrs like otrs v3.0? Greger

3 4

RE: [dev] really free text fields
by Steve Churchill 24 Mar '05

24 Mar '05

Martin, Well, I must've been waay too tired when i started off coding on this. I was trying to use the same dtl for input as output. But what really needed to happen was this: Input: <tr> <td valign="top"><b>$Data{"TicketFreeKeyField3"}:</b></td><td> $Data{"TicketFreeTextField3"}</td> </tr> Output: (no "Field"!) <tr> <td valign="top"><b>$Data{"TicketFreeKey3"}:</b></td><td> $Data{"TicketFreeText3"}</td> </tr> ARG! Thanks for your feedback. I've got some work to do on this. I'll keep you posted with my thoughts before I swing off into not-enough-sleep-while-familiarizing-myself-with-new-codebase-land. -steve -----Original Message----- From: dev-bounces(a)otrs.org on behalf of Martin Edenhofer Sent: Tue 3/22/2005 6:19 AM To: Development community of OTRS Subject: Re: [dev] really free text fields Hi Steve, Steve Churchill wrote: > What you're saying makes sense, but I dont have the time right now :) I'm <extending> the current otrs functionality. I've pretty much hacked it all out. > > Theres only 2 things that bother me.. if anyone wants to take a look I've supplied the patches > > Questions: > Not sure I need to update w/ TicketRFreeTextGet? (since I'm not using hash arrays, just scalars) > > I've added 2 dtl files for input/output of these fields. They display > differently in some areas. Its due to the initialization of > the objects. I'm just stuck. For example AgentUtilities TicketSearch > looks fine. But CustomerTicketSearch doesnt display the form fields! :/ > Any ideas? At first, it's not clear to me why not using the "normal" TicketFreeText. IMO, you can also use this as: Key: Input Field like: [Kernel/Config.pm] $Self->{"TicketFreeKey4"} = { 'Application' => 'Application', }; [...] Without a text option, you will get a "normal" input field. Anyway, I'm not sure, but if you want to use your "TicketRFreeText" in customer panel, you need to add it in the tempaltes (I have not seen it). > Thanks, > > -steve Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

1 0

MamTrs!
by Doug Hall 22 Mar '05

22 Mar '05

http://mamtrs.mamboforge.net/ Can you guys have a look at this.. I firmly beliveve it will be benificial and a great project.. Views please! Regards Doug

3 5

really free text fields
by Steve Churchill 22 Mar '05

22 Mar '05

Hey out there, I'm looking at using the FreeTextFields here, but these seem to only be available as associative hash arrays. While I find this useful, and like the combo box functionality, I'd still just like some extra "free text" fields associated with each ticket. Each of these will need to be new fields in the ticket table of course. I'll try and develop this so adding more fields is a matter of changing your for loop count. If anyone else is interested give a holler and I'll start throwing up some patch sets. -steve

3 9

RE: [dev] really free text fields
by Steve Churchill 22 Mar '05

22 Mar '05

OTRS Dev, What you're saying makes sense, but I dont have the time right now :) I'm <extending> the current otrs functionality. I've pretty much hacked it all out. Theres only 2 things that bother me.. if anyone wants to take a look I've supplied the patches Questions: Not sure I need to update w/ TicketRFreeTextGet? (since I'm not using hash arrays, just scalars) I've added 2 dtl files for input/output of these fields. They display differently in some areas. Its due to the initialization of the objects. I'm just stuck. For example AgentUtilities TicketSearch looks fine. But CustomerTicketSearch doesnt display the form fields! :/ Any ideas? Thanks, -steve diff -rch /dev/null otrs.new/Kernel/Output/HTML/Standard/TicketFreeTextOutput.dtl *** /dev/null 2003-09-15 06:02:32.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/TicketFreeTextInput.dtl 2005-03-21 11:50:41.000000000 -0800 *************** *** 0 **** --- 1,23 ---- + <tr> + <td>$Text{"Ticket::TicketRFreeText1"}:</td><td>$Data{"TicketRFreeTextField1"}</td> + </tr> + <tr> + <td>$Text{"Ticket::TicketRFreeText2"}:</td><td>$Data{"TicketRFreeTextField2"}</td> + </tr> + <tr> + <td>$Text{"Ticket::TicketRFreeText3"}:</td><td>$Data{"TicketRFreeTextField3"}</td> + </tr> + <tr> + <td>$Data{"TicketFreeKeyField1"}:</td> + <td>$Data{"TicketFreeTextField1"} $Text{"Ticket::TicketRFreeText6"}: $Data{"TicketRFreeTextField6"}</td> + </tr> + <tr> + <td>$Text{"Ticket::TicketRFreeText4"}:</td><td>$Data{"TicketRFreeTextField4"}</td> + </tr> + <tr> + <td>$Data{"TicketFreeKeyField2"}:</td> + <td>$Data{"TicketFreeTextField2"}</td> + </tr> + <tr> + <td>$Text{"Ticket::TicketRFreeText5"}:</td><td>$Data{"TicketRFreeTextField5"}</td> + </tr> diff -rch /dev/null otrs.new/Kernel/Output/HTML/Standard/TicketFreeTextOutput.dtl *** /dev/null 2003-09-15 06:02:32.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/TicketFreeTextOutput.dtl 2005-03-21 11:48:47.000000000 -0800 *************** *** 0 **** --- 1,18 ---- + <tr> + <td valign="top"><b>$Text{"Ticket::TicketRFreeText1"}:</b></td><td> $Data{"TicketRFreeText1"}</td> + </tr> + <tr> + <td valign="top"><b>$Text{"Ticket::TicketRFreeText2"}:</b></td><td> $Data{"TicketRFreeText2"}</td> + </tr> + <tr> + <td valign="top"><b>$Text{"Ticket::TicketRFreeText3"}:</b></td><td> $Data{"TicketRFreeText3"}</td> + </tr> + <tr> + <td valign="top"><b>$Data{"TicketFreeKey1"}:</b></td><td> $Data{"TicketFreeText1"} </td> + </tr> + <tr> + <td valign="top"><b>$Text{"Ticket::TicketRFreeText4"}:</b></td><td> $Data{"TicketRFreeText4"}</td> + </tr> + <tr> + <td valign="top"><b>$Text{"Ticket::TicketRFreeText5"}:</b></td><td> $Data{"TicketRFreeText5"}</td> + </tr> diff -rch otrs.clean/Kernel/Config.pm otrs.new/Kernel/Config.pm *** otrs.clean/Kernel/Config.pm 2005-03-14 11:36:25.000000000 -0800 --- otrs.new/Kernel/Config.pm 2005-03-17 15:11:08.000000000 -0800 *************** *** 101,114 **** $Self->{DefaultLanguage} = 'en'; $Self->{DefaultCharset} = 'iso-8859-1'; ! $Self->{"TicketFreeText1"} = { '' => '-', ! 'PC' => 'PC', ! 'Notebook' => 'Notebook', ! 'LCD' => 'LCD', ! 'Phone' => 'Phone', }; # ---------------------------------------------------- # # ---------------------------------------------------- # # # --- 101,146 ---- $Self->{DefaultLanguage} = 'en'; $Self->{DefaultCharset} = 'iso-8859-1'; ! # Vendor ! $Self->{"TicketFreeKey1"} = { ! 'Vendor' => 'Vendor', ! }; $Self->{"TicketFreeText1"} = { '' => '-', ! 'HP' => 'HP', ! 'SGI' => 'SGI', ! 'OTHER' => 'OTHER', ! }; ! ! # Driver Version ! $Self->{"TicketFreeKey2"} = { ! 'Driver Version' => 'Driver Version', ! }; ! $Self->{"TicketFreeText2"} = { ! '' => '-', ! '1.0' => '1.0', ! '1.1' => '1.1', }; # ---------------------------------------------------- # # ---------------------------------------------------- # # # diff -rch otrs.clean/Kernel/Language/en.pm otrs.new/Kernel/Language/en.pm *** otrs.clean/Kernel/Language/en.pm 2004-06-15 02:16:34.000000000 -0700 --- otrs.new/Kernel/Language/en.pm 2005-03-17 15:10:15.000000000 -0800 *************** *** 66,71 **** --- 66,77 ---- 'History::WebRequestCustomer' => 'Customer request via web.', 'History::TicketLinkAdd' => 'Added link to ticket "%s".', 'History::TicketLinkDelete' => 'Deleted link to ticket "%s".', + 'Ticket::TicketRFreeText1' => 'Application', + 'Ticket::TicketRFreeText2' => 'Version', + 'Ticket::TicketRFreeText3' => 'Nodes in Cluster', + 'Ticket::TicketRFreeText4' => 'Version', + 'Ticket::TicketRFreeText5' => 'Error Code', + 'Ticket::TicketRFreeText6' => 'Other', ); # $$STOP$$ diff -rch otrs.clean/Kernel/Modules/AgentEmail.pm otrs.new/Kernel/Modules/AgentEmail.pm *** otrs.clean/Kernel/Modules/AgentEmail.pm 2004-10-08 03:31:12.000000000 -0700 --- otrs.new/Kernel/Modules/AgentEmail.pm 2005-03-21 13:36:48.000000000 -0800 *************** *** 95,100 **** --- 95,101 ---- foreach (1..8) { $TicketFreeDefault{'TicketFreeKey'.$_} = $Self->{ConfigObject}->Get('TicketFreeKey'.$_.'::DefaultSelection'); $TicketFreeDefault{'TicketFreeText'.$_} = $Self->{ConfigObject}->Get('TicketFreeText'.$_.'::DefaultSelection'); + $TicketFreeDefault{'TicketRFreeText'.$_} = $Self->{ConfigObject}->Get('TicketRFreeText'.$_.'::DefaultSelection'); } # get free text config options my %TicketFreeText = (); *************** *** 111,116 **** --- 112,123 ---- Action => $Self->{Action}, UserID => $Self->{UserID}, ); + $TicketFreeText{"TicketRFreeText$_"} = $Self->{TicketObject}->TicketRFreeTextGet( + TicketID => $Self->{TicketID}, + Type => "TicketRFreeText$_", + Action => $Self->{Action}, + UserID => $Self->{UserID}, + ); } my %TicketFreeTextHTML = $Self->{LayoutObject}->AgentFreeText( Config => \%TicketFreeText, diff -rch otrs.clean/Kernel/Modules/AgentPhone.pm otrs.new/Kernel/Modules/AgentPhone.pm *** otrs.clean/Kernel/Modules/AgentPhone.pm 2004-10-08 03:31:37.000000000 -0700 --- otrs.new/Kernel/Modules/AgentPhone.pm 2005-03-21 13:36:18.000000000 -0800 *************** *** 124,129 **** --- 124,130 ---- foreach (1..8) { $TicketFreeDefault{'TicketFreeKey'.$_} = $Self->{ConfigObject}->Get('TicketFreeKey'.$_.'::DefaultSelection'); $TicketFreeDefault{'TicketFreeText'.$_} = $Self->{ConfigObject}->Get('TicketFreeText'.$_.'::DefaultSelection'); + $TicketFreeDefault{'TicketRFreeText'.$_} = $Self->{ConfigObject}->Get('TicketRFreeText'.$_.'::DefaultSelection'); } # get free text config options my %TicketFreeText = (); *************** *** 140,145 **** --- 141,152 ---- Type => "TicketFreeText$_", UserID => $Self->{UserID}, ); + $TicketFreeText{"TicketRFreeText$_"} = $Self->{TicketObject}->TicketRFreeTextGet( + TicketID => $Self->{TicketID}, + Action => $Self->{Action}, + Type => "TicketRFreeText$_", + UserID => $Self->{UserID}, + ); } my %TicketFreeTextHTML = $Self->{LayoutObject}->AgentFreeText( Config => \%TicketFreeText, diff -rch otrs.clean/Kernel/Modules/AgentUtilities.pm otrs.new/Kernel/Modules/AgentUtilities.pm *** otrs.clean/Kernel/Modules/AgentUtilities.pm 2004-08-30 07:55:54.000000000 -0700 --- otrs.new/Kernel/Modules/AgentUtilities.pm 2005-03-21 13:51:08.000000000 -0800 *************** *** 119,125 **** TicketFreeKey1 TicketFreeText1 TicketFreeKey2 TicketFreeText2 TicketFreeKey3 TicketFreeText3 TicketFreeKey4 TicketFreeText4 TicketFreeKey5 TicketFreeText5 TicketFreeKey6 TicketFreeText6 ! TicketFreeKey7 TicketFreeText7 TicketFreeKey8 TicketFreeText8)) { # load profile array params (press load profile) if (($Self->{Subaction} eq 'LoadProfile' && $Self->{Profile}) || $Self->{TakeLastSearch}) { my $SQL = "SELECT profile_value FROM search_profile". --- 119,127 ---- TicketFreeKey1 TicketFreeText1 TicketFreeKey2 TicketFreeText2 TicketFreeKey3 TicketFreeText3 TicketFreeKey4 TicketFreeText4 TicketFreeKey5 TicketFreeText5 TicketFreeKey6 TicketFreeText6 ! TicketFreeKey7 TicketFreeText7 TicketFreeKey8 TicketFreeText8 ! TicketRFreeText1 TicketRFreeText2 TicketRFreeText3 TicketRFreeText4 ! TicketRFreeText4 TicketRFreeText5 TicketRFreeText6 TicketRFreeText8)) { # load profile array params (press load profile) if (($Self->{Subaction} eq 'LoadProfile' && $Self->{Profile}) || $Self->{TakeLastSearch}) { my $SQL = "SELECT profile_value FROM search_profile". *************** *** 556,561 **** --- 558,568 ---- Action => $Self->{Action}, UserID => $Self->{UserID}, ); + $TicketFreeText{"TicketRFreeText$_"} = $Self->{TicketObject}->TicketRFreeTextGet( + Type => "TicketRFreeText$_", + Action => $Self->{Action}, + UserID => $Self->{UserID}, + ); } my %TicketFreeTextHTML = $Self->{LayoutObject}->AgentFreeText( NullOption => 1, diff -rch otrs.clean/Kernel/Modules/CustomerMessage.pm otrs.new/Kernel/Modules/CustomerMessage.pm *** otrs.clean/Kernel/Modules/CustomerMessage.pm 2004-10-18 01:45:51.000000000 -0700 --- otrs.new/Kernel/Modules/CustomerMessage.pm 2005-03-15 16:21:25.000000000 -0800 *************** *** 129,134 **** --- 129,135 ---- foreach (1..8) { $TicketFreeDefault{'TicketFreeKey'.$_} = $Self->{ConfigObject}->Get('TicketFreeKey'.$_.'::DefaultSelection'); $TicketFreeDefault{'TicketFreeText'.$_} = $Self->{ConfigObject}->Get('TicketFreeText'.$_.'::DefaultSelection'); + $TicketFreeDefault{'TicketRFreeText'.$_} = $Self->{ConfigObject}->Get('TicketRFreeText'.$_); } # get free text config options my %TicketFreeText = (); *************** *** 145,150 **** --- 146,157 ---- Type => "TicketFreeText$_", UserID => $Self->{UserID}, ); + $TicketFreeText{"TicketRFreeText$_"} = $Self->{TicketObject}->TicketRFreeTextGet( + TicketID => $Self->{TicketID}, + Action => $Self->{Action}, + Type => "TicketRFreeText$_", + UserID => $Self->{UserID}, + ); } my %TicketFreeTextHTML = $Self->{LayoutObject}->AgentFreeText( Config => \%TicketFreeText, *************** *** 306,311 **** --- 313,319 ---- foreach (1..8) { $TicketFree{"TicketFreeKey$_"} = $Self->{ParamObject}->GetParam(Param => "TicketFreeKey$_"); $TicketFree{"TicketFreeText$_"} = $Self->{ParamObject}->GetParam(Param => "TicketFreeText$_"); + $TicketFree{"TicketRFreeText$_"} = $Self->{ParamObject}->GetParam(Param => "TicketRFreeText$_"); } my $PriorityID = $Self->{ParamObject}->GetParam(Param => 'PriorityID'); my $Priority = ''; *************** *** 363,368 **** --- 371,384 ---- UserID => $Self->{ConfigObject}->Get('CustomerPanelUserID'), ); } + if (defined($TicketFree{"TicketRFreeText$_"})) { + $Self->{TicketObject}->TicketRFreeTextSet( + TicketID => $TicketID, + Value => $TicketFree{"TicketRFreeText$_"}, + Counter => $_, + UserID => $Self->{ConfigObject}->Get('CustomerPanelUserID'), + ); + } } # get attachment my %UploadStuff = $Self->{ParamObject}->GetUploadAll( diff -rch otrs.clean/Kernel/Output/HTML/Agent.pm otrs.new/Kernel/Output/HTML/Agent.pm *** otrs.clean/Kernel/Output/HTML/Agent.pm 2004-08-19 06:12:45.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Agent.pm 2005-03-15 13:02:26.000000000 -0800 *************** *** 567,572 **** --- 567,579 ---- $Data{"TicketFreeTextField$_"} = '<input type="text" name="TicketFreeText'.$_.'" value="" size="30">'; } } + if (defined($Ticket{"TicketRFreeText$_"})) { + $Data{"TicketRFreeTextField$_"} = '<input type="text" name="TicketRFreeText'.$_.'" value="'.$Self->{LayoutObject}->Ascii2Html(Text => $Ticket{"TicketRFreeText$_"}).'" size="30">'; + } + else { + $Ticket{"TicketRFreeText$_"} = ''; + $Data{"TicketRFreeTextField$_"} = '<input type="text" name="TicketRFreeText'.$_.'" value="" size="30">'; + } } return %Data; } diff -rch otrs.clean/Kernel/Output/HTML/Standard/AgentEmailNew.dtl otrs.new/Kernel/Output/HTML/Standard/AgentEmailNew.dtl *** otrs.clean/Kernel/Output/HTML/Standard/AgentEmailNew.dtl 2004-07-28 03:10:40.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/AgentEmailNew.dtl 2005-03-21 11:39:00.000000000 -0800 *************** *** 145,150 **** --- 145,151 ---- <td>$Text{"Bcc"}:</td> <td><input type="text" name="Bcc" value="$Data{"Bcc"}" size="70"> <font color="red" size="-2">$Text{"$Data{"Bcc invalid"}"}</font></td> </tr> + $Include{"TicketFreeTextInput"} <tr> <td>$Text{"Subject"}:</td> <td><input type="text" name="Subject" value="$Data{"Subject"}" size="70"> <font color="red" size="-2">$Text{"$Data{"Subject invalid"}"}</font></td> diff -rch otrs.clean/Kernel/Output/HTML/Standard/AgentFreeText.dtl otrs.new/Kernel/Output/HTML/Standard/AgentFreeText.dtl *** otrs.clean/Kernel/Output/HTML/Standard/AgentFreeText.dtl 2003-12-15 12:26:50.000000000 -0800 --- otrs.new/Kernel/Output/HTML/Standard/AgentFreeText.dtl 2005-03-21 12:43:04.000000000 -0800 *************** *** 36,85 **** <input type="hidden" name="TicketID" value="$Data{"TicketID"}"> <table border="0"> <tr> ! <td width="20"></td> <td>$Text{"Key"}:</td> <td>$Text{"Value"}</td> </tr> ! <tr> ! <td>1</td> ! <td>$Data{"TicketFreeKeyField1"}:</td> ! <td>$Data{"TicketFreeTextField1"}</td> ! </tr> ! <tr> ! <td>2</td> ! <td>$Data{"TicketFreeKeyField2"}:</td> ! <td>$Data{"TicketFreeTextField2"}</td> ! </tr> ! <tr> ! <td>3</td> ! <td>$Data{"TicketFreeKeyField3"}:</td> ! <td>$Data{"TicketFreeTextField3"}</td> ! </tr> ! <tr> ! <td>4</td> ! <td>$Data{"TicketFreeKeyField4"}:</td> ! <td>$Data{"TicketFreeTextField4"}</td> ! </tr> ! # <tr> ! # <td>5</td> ! # <td>$Data{"TicketFreeKeyField5"}:</td> ! # <td>$Data{"TicketFreeTextField5"}</td> ! # </tr> ! # <tr> ! # <td>6</td> ! # <td>$Data{"TicketFreeKeyField6"}:</td> ! # <td>$Data{"TicketFreeTextField6"}</td> ! # </tr> ! # <tr> ! # <td>7</td> ! # <td>$Data{"TicketFreeKeyField7"}:</td> ! # <td>$Data{"TicketFreeTextField7"}</td> ! # </tr> ! # <tr> ! # <td>8</td> ! # <td>$Data{"TicketFreeKeyField8"}:</td> ! # <td>$Data{"TicketFreeTextField8"}</td> ! # </tr> </table> <br> <input class="button" type="submit" value="$Text{"update"}"> --- 36,46 ---- <input type="hidden" name="TicketID" value="$Data{"TicketID"}"> <table border="0"> <tr> ! # <td width="20"></td> <td>$Text{"Key"}:</td> <td>$Text{"Value"}</td> </tr> ! $Include{"TicketFreeTextInput"} </table> <br> <input class="button" type="submit" value="$Text{"update"}"> diff -rch otrs.clean/Kernel/Output/HTML/Standard/AgentPhoneNew.dtl otrs.new/Kernel/Output/HTML/Standard/AgentPhoneNew.dtl *** otrs.clean/Kernel/Output/HTML/Standard/AgentPhoneNew.dtl 2004-08-19 08:38:50.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/AgentPhoneNew.dtl 2005-03-21 11:36:43.000000000 -0800 *************** *** 131,136 **** --- 131,137 ---- <dtl if ($Config{"PhoneViewOwnerSelection"} eq "1") { $Data{"OwnerSelection"} = "<tr><td>$Text{"Owner"}:</td><td>$Data{"OptionStrg"} $Env{"Box0"}<a href="" onclick="document.compose.ExpandCustomerName.value='3'; document.compose.AllUsers.value='1'; document.compose.submit(); return false;" onmouseout="window.status='';" onmouseover="window.status='$Text{"All Agents"}'; return true;">$Text{"All"}</a>$Env{"Box1"}</td></tr>"; }> $Data{"OwnerSelection"} # -- + $Include{"TicketFreeTextInput"} <tr> <td>$Text{"Subject"}:</td> <td><input type="text" name="Subject" value="$Data{"Subject"}" size="70"> <font color="red" size="-2">$Text{"$Data{"Subject invalid"}"}</font></td> diff -rch otrs.clean/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl otrs.new/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl *** otrs.clean/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl 2004-04-01 01:13:17.000000000 -0800 --- otrs.new/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl 2005-03-21 11:59:45.000000000 -0800 *************** *** 83,120 **** <tr align="left"> <td colspan="2" class="table3">$Text{"TicketFreeText"}</td> </tr> ! <tr align="left"> ! <td>$Data{"TicketFreeKeyField1"}</td> ! <td>$Data{"TicketFreeTextField1"}</td> ! </tr> ! <tr align="left"> ! <td>$Data{"TicketFreeKeyField2"}</td> ! <td>$Data{"TicketFreeTextField2"}</td> ! </tr> ! <tr align="left"> ! <td>$Data{"TicketFreeKeyField3"}</td> ! <td>$Data{"TicketFreeTextField3"}</td> ! </tr> ! <tr align="left"> ! <td>$Data{"TicketFreeKeyField4"}</td> ! <td>$Data{"TicketFreeTextField4"}</td> ! </tr> ! #<tr align="left"> ! # <td>$Data{"TicketFreeKeyField5"}</td> ! # <td>$Data{"TicketFreeTextField5"}</td> ! #</tr> ! #<tr align="left"> ! # <td>$Data{"TicketFreeKeyField6"}</td> ! # <td>$Data{"TicketFreeTextField6"}</td> ! #</tr> ! #<tr align="left"> ! # <td>$Data{"TicketFreeKeyField7"}</td> ! # <td>$Data{"TicketFreeTextField7"}</td> ! #</tr> ! #<tr align="left"> ! # <td>$Data{"TicketFreeKeyField8"}</td> ! # <td>$Data{"TicketFreeTextField8"}</td> ! #</tr> <tr align="left"> <td class="table3" width="50%">$Text{"Priority"}</td> --- 83,90 ---- <tr align="left"> <td colspan="2" class="table3">$Text{"TicketFreeText"}</td> </tr> ! ! $Include{"TicketFreeTextInput"} <tr align="left"> <td class="table3" width="50%">$Text{"Priority"}</td> diff -rch otrs.clean/Kernel/Output/HTML/Standard/AgentZoomBody.dtl otrs.new/Kernel/Output/HTML/Standard/AgentZoomBody.dtl *** otrs.clean/Kernel/Output/HTML/Standard/AgentZoomBody.dtl 2004-07-16 06:08:02.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/AgentZoomBody.dtl 2005-03-21 12:33:32.000000000 -0800 *************** *** 27,32 **** --- 27,33 ---- <td valign="top"><b>$Text{"Created"}:</b></td> <td> <div title="$TimeLong{"$Data{"Created"}"}">$TimeLong{"$Data{"Created"}"}</div></td> </tr> + $Include{"TicketFreeTextOutput"} # show the Article::FreeKey1-3 and Article::FreeText1-3  <tr> diff -rch otrs.clean/Kernel/Output/HTML/Standard/AgentZoomStatus.dtl otrs.new/Kernel/Output/HTML/Standard/AgentZoomStatus.dtl *** otrs.clean/Kernel/Output/HTML/Standard/AgentZoomStatus.dtl 2004-04-22 06:17:23.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/AgentZoomStatus.dtl 2005-03-16 16:05:44.000000000 -0800 *************** *** 68,89 **** # -- # use this if you want to show TicketFreeKey1-8 and TicketFreeText1-8 # -- ! <dtl if ($Data{"TicketFreeText1"} ne "") { $Data{"TicketFreeString1"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey1","25"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeText2"} ne "") { $Data{"TicketFreeString2"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey2","25"}:</b></td><td><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeText3"} ne "") { $Data{"TicketFreeString3"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey3","25"}:</b></td><td><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeText4"} ne "") { $Data{"TicketFreeString4"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey4","25"}:</b></td><td><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeText5"} ne "") { $Data{"TicketFreeString5"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey5","25"}:</b></td><td><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeText6"} ne "") { $Data{"TicketFreeString6"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey6","25"}:</b></td><td><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeText7"} ne "") { $Data{"TicketFreeString7"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey7","25"}:</b></td><td><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeText8"} ne "") { $Data{"TicketFreeString8"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey8","25"}:</b></td><td><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","25"}</div></td></tr>"; }> ! $Data{"TicketFreeString1"} ! $Data{"TicketFreeString2"} ! $Data{"TicketFreeString3"} ! $Data{"TicketFreeString4"} ! $Data{"TicketFreeString5"} ! $Data{"TicketFreeString6"} ! $Data{"TicketFreeString7"} ! $Data{"TicketFreeString8"} </table> # -- # show customer info table --- 68,89 ---- # -- # use this if you want to show TicketFreeKey1-8 and TicketFreeText1-8 # -- ! #<dtl if ($Data{"TicketFreeText1"} ne "") { $Data{"TicketFreeString1"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey1","25"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeText2"} ne "") { $Data{"TicketFreeString2"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey2","25"}:</b></td><td><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeText3"} ne "") { $Data{"TicketFreeString3"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey3","25"}:</b></td><td><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeText4"} ne "") { $Data{"TicketFreeString4"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey4","25"}:</b></td><td><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeText5"} ne "") { $Data{"TicketFreeString5"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey5","25"}:</b></td><td><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeText6"} ne "") { $Data{"TicketFreeString6"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey6","25"}:</b></td><td><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeText7"} ne "") { $Data{"TicketFreeString7"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey7","25"}:</b></td><td><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeText8"} ne "") { $Data{"TicketFreeString8"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey8","25"}:</b></td><td><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","25"}</div></td></tr>"; }> ! # $Data{"TicketFreeString1"} ! # $Data{"TicketFreeString2"} ! # $Data{"TicketFreeString3"} ! # $Data{"TicketFreeString4"} ! # $Data{"TicketFreeString5"} ! # $Data{"TicketFreeString6"} ! # $Data{"TicketFreeString7"} ! # $Data{"TicketFreeString8"} </table> # -- # show customer info table diff -rch otrs.clean/Kernel/Output/HTML/Standard/CustomerMessageNew.dtl otrs.new/Kernel/Output/HTML/Standard/CustomerMessageNew.dtl *** otrs.clean/Kernel/Output/HTML/Standard/CustomerMessageNew.dtl 2004-04-29 04:18:32.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/CustomerMessageNew.dtl 2005-03-21 11:31:56.000000000 -0800 *************** *** 53,58 **** --- 53,59 ---- <tr> <td>$Text{"To"}:</td><td>$Data{"ToStrg"}</td> </tr> + $Include{"TicketFreeTextInput"} <tr> <td>$Text{"Subject"}:</td><td><input type="text" name="Subject" value="$QData{"Subject"}" size="60"></td> </tr> *************** *** 68,77 **** <dtl if ($Config{"CustomerPriority"} ne "0") { $Data{"PriorityString"} = "<tr><td>$Text{"Priority"}:</td><td> $Data{"PriorityStrg"}</td></tr>"; }> $Data{"PriorityString"} # <tr> - # <td>$Data{"TicketFreeKeyField1"}:</td> - # <td>$Data{"TicketFreeTextField1"}</td> - # </tr> - # <tr> # <td>$Data{"TicketFreeKeyField2"}:</td> # <td>$Data{"TicketFreeTextField2"}</td> # </tr> --- 69,74 ---- diff -rch otrs.clean/Kernel/Output/HTML/Standard/CustomerTicketSearch.dtl otrs.new/Kernel/Output/HTML/Standard/CustomerTicketSearch.dtl *** otrs.clean/Kernel/Output/HTML/Standard/CustomerTicketSearch.dtl 2004-06-22 03:04:23.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/CustomerTicketSearch.dtl 2005-03-21 11:56:20.000000000 -0800 *************** *** 45,50 **** --- 45,51 ---- <td>$Text{"Cc"}</td> <td><input type="text" name="Cc" size="30" value="$QData{"Cc"}"></td> </tr> + $Include{"TicketFreeTextInput"} <tr align="left"> <td>$Text{"Subject"}</td> <td><input type="text" name="Subject" size="30" value="$QData{"Subject"}"></td> diff -rch otrs.clean/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl otrs.new/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl *** otrs.clean/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl 2004-04-29 04:18:32.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl 2005-03-21 11:44:56.000000000 -0800 *************** *** 73,78 **** --- 73,79 ---- <td valign="top"><b>$Text{"Subject"}:</b></td> <td> $QData{"Article::Subject","200"}</td> </tr> + $Include{"TicketFreeTextOutput"} # -- # show the Article::FreeKey1-3 and Article::FreeValue1-3 # -- *************** *** 154,175 **** # -- # use this if you want to show TicketFreeKey1-2 and TicketFreeValue1-2 # -- ! <dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr><td><b>$QData{"TicketFreeKey1","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","20"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr><td><b>$QData{"TicketFreeKey2","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText2","20"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey3"} ne "") { $Data{"TicketFreeString3"} = "<tr><td><b>$QData{"TicketFreeKey3","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText3","20"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey4"} ne "") { $Data{"TicketFreeString4"} = "<tr><td><b>$QData{"TicketFreeKey4","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText4","20"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey5"} ne "") { $Data{"TicketFreeString5"} = "<tr><td><b>$QData{"TicketFreeKey5","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText5","20"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey6"} ne "") { $Data{"TicketFreeString6"} = "<tr><td><b>$QData{"TicketFreeKey6","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText6","20"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey7"} ne "") { $Data{"TicketFreeString7"} = "<tr><td><b>$QData{"TicketFreeKey7","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText7","20"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey8"} ne "") { $Data{"TicketFreeString8"} = "<tr><td><b>$QData{"TicketFreeKey8","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText8","20"}</div></td></tr>"; }> ! $Data{"TicketFreeString1"} ! $Data{"TicketFreeString2"} ! $Data{"TicketFreeString3"} ! $Data{"TicketFreeString4"} ! $Data{"TicketFreeString5"} ! $Data{"TicketFreeString6"} ! $Data{"TicketFreeString7"} ! $Data{"TicketFreeString8"} </table> </td> --- 155,176 ---- # -- # use this if you want to show TicketFreeKey1-2 and TicketFreeValue1-2 # -- ! #<dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr><td><b>$QData{"TicketFreeKey1","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","20"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr><td><b>$QData{"TicketFreeKey2","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText2","20"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey3"} ne "") { $Data{"TicketFreeString3"} = "<tr><td><b>$QData{"TicketFreeKey3","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText3","20"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey4"} ne "") { $Data{"TicketFreeString4"} = "<tr><td><b>$QData{"TicketFreeKey4","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText4","20"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey5"} ne "") { $Data{"TicketFreeString5"} = "<tr><td><b>$QData{"TicketFreeKey5","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText5","20"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey6"} ne "") { $Data{"TicketFreeString6"} = "<tr><td><b>$QData{"TicketFreeKey6","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText6","20"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey7"} ne "") { $Data{"TicketFreeString7"} = "<tr><td><b>$QData{"TicketFreeKey7","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText7","20"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey8"} ne "") { $Data{"TicketFreeString8"} = "<tr><td><b>$QData{"TicketFreeKey8","20"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText8","20"}</div></td></tr>"; }> ! # $Data{"TicketFreeString1"} ! # $Data{"TicketFreeString2"} ! # $Data{"TicketFreeString3"} ! # $Data{"TicketFreeString4"} ! # $Data{"TicketFreeString5"} ! # $Data{"TicketFreeString6"} ! # $Data{"TicketFreeString7"} ! # $Data{"TicketFreeString8"} </table> </td> diff -rch otrs.clean/Kernel/Output/HTML/Standard/TicketView.dtl otrs.new/Kernel/Output/HTML/Standard/TicketView.dtl *** otrs.clean/Kernel/Output/HTML/Standard/TicketView.dtl 2004-07-16 06:07:30.000000000 -0700 --- otrs.new/Kernel/Output/HTML/Standard/TicketView.dtl 2005-03-21 11:44:29.000000000 -0800 *************** *** 77,84 **** <tr> <td valign="top" width="15%"><b>$QData{"Key"}:</b></td> <td width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td> ! </tr>  # -- # show FreeKey1-3 and FreeText1-3 (in other way like the block, so you could add link or somethin else) # -- --- 78,86 ---- <tr> <td valign="top" width="15%"><b>$QData{"Key"}:</b></td> <td width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td> ! </tr>  + $Include{"TicketFreeTextOutput"} # -- # show FreeKey1-3 and FreeText1-3 (in other way like the block, so you could add link or somethin else) # -- *************** *** 136,157 **** # -- # show TicketFreeKey1-2 and TicketFreeText1-2 # -- ! <dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr><td><b>$QData{"TicketFreeKey1","25"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr><td><b>$QData{"TicketFreeKey2","25"}:</b></td><td><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey3"} ne "") { $Data{"TicketFreeString3"} = "<tr><td><b>$QData{"TicketFreeKey3","25"}:</b></td><td><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey4"} ne "") { $Data{"TicketFreeString4"} = "<tr><td><b>$QData{"TicketFreeKey4","25"}:</b></td><td><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey5"} ne "") { $Data{"TicketFreeString5"} = "<tr><td><b>$QData{"TicketFreeKey5","25"}:</b></td><td><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey6"} ne "") { $Data{"TicketFreeString6"} = "<tr><td><b>$QData{"TicketFreeKey6","25"}:</b></td><td><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey7"} ne "") { $Data{"TicketFreeString7"} = "<tr><td><b>$QData{"TicketFreeKey7","25"}:</b></td><td><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","25"}</div></td></tr>"; }> ! <dtl if ($Data{"TicketFreeKey8"} ne "") { $Data{"TicketFreeString8"} = "<tr><td><b>$QData{"TicketFreeKey8","25"}:</b></td><td><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","25"}</div></td></tr>"; }> ! $Data{"TicketFreeString1"} ! $Data{"TicketFreeString2"} ! $Data{"TicketFreeString3"} ! $Data{"TicketFreeString4"} ! $Data{"TicketFreeString5"} ! $Data{"TicketFreeString6"} ! $Data{"TicketFreeString7"} ! $Data{"TicketFreeString8"} # -- </table> --- 138,159 ---- # -- # show TicketFreeKey1-2 and TicketFreeText1-2 # -- ! #<dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr><td><b>$QData{"TicketFreeKey1","25"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr><td><b>$QData{"TicketFreeKey2","25"}:</b></td><td><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey3"} ne "") { $Data{"TicketFreeString3"} = "<tr><td><b>$QData{"TicketFreeKey3","25"}:</b></td><td><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey4"} ne "") { $Data{"TicketFreeString4"} = "<tr><td><b>$QData{"TicketFreeKey4","25"}:</b></td><td><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey5"} ne "") { $Data{"TicketFreeString5"} = "<tr><td><b>$QData{"TicketFreeKey5","25"}:</b></td><td><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey6"} ne "") { $Data{"TicketFreeString6"} = "<tr><td><b>$QData{"TicketFreeKey6","25"}:</b></td><td><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey7"} ne "") { $Data{"TicketFreeString7"} = "<tr><td><b>$QData{"TicketFreeKey7","25"}:</b></td><td><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","25"}</div></td></tr>"; }> ! #<dtl if ($Data{"TicketFreeKey8"} ne "") { $Data{"TicketFreeString8"} = "<tr><td><b>$QData{"TicketFreeKey8","25"}:</b></td><td><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","25"}</div></td></tr>"; }> ! # $Data{"TicketFreeString1"} ! # $Data{"TicketFreeString2"} ! # $Data{"TicketFreeString3"} ! # $Data{"TicketFreeString4"} ! # $Data{"TicketFreeString5"} ! # $Data{"TicketFreeString6"} ! # $Data{"TicketFreeString7"} ! # $Data{"TicketFreeString8"} # -- </table> diff -rch otrs.clean/Kernel/System/Ticket/Article.pm otrs.new/Kernel/System/Ticket/Article.pm *** otrs.clean/Kernel/System/Ticket/Article.pm 2004-10-14 08:17:54.000000000 -0700 --- otrs.new/Kernel/System/Ticket/Article.pm 2005-03-15 17:29:28.000000000 -0800 *************** *** 854,860 **** " sa.incoming_time, sa.id, st.freekey1, st.freetext1, st.freekey2, st.freetext2,". " st.freekey3, st.freetext3, st.freekey4, st.freetext4,". " st.freekey5, st.freetext5, st.freekey6, st.freetext6,". ! " st.freekey7, st.freetext7, st.freekey8, st.freetext8, st.ticket_lock_id". " FROM ". " article sa, ticket st, ". " $Self->{ConfigObject}->{DatabaseUserTable} su ". --- 854,862 ---- " sa.incoming_time, sa.id, st.freekey1, st.freetext1, st.freekey2, st.freetext2,". " st.freekey3, st.freetext3, st.freekey4, st.freetext4,". " st.freekey5, st.freetext5, st.freekey6, st.freetext6,". ! " st.freekey7, st.freetext7, st.freekey8, st.freetext8, st.ticket_lock_id,". ! " st.rfreetext1, st.rfreetext2, st.rfreetext3, st.rfreetext4, ". ! " st.rfreetext5, st.rfreetext6, st.rfreetext7, st.rfreetext8 ". " FROM ". " article sa, ticket st, ". " $Self->{ConfigObject}->{DatabaseUserTable} su ". *************** *** 950,955 **** --- 952,965 ---- $Data{TicketFreeText7} = $Row[45]; $Data{TicketFreeKey8} = $Row[46]; $Data{TicketFreeText8} = $Row[47]; + $Ticket{TicketRFreeText1} = defined($Row[49]) ? $Row[49] : ''; + $Ticket{TicketRFreeText2} = defined($Row[50]) ? $Row[50] : ''; + $Ticket{TicketRFreeText3} = defined($Row[51]) ? $Row[51] : ''; + $Ticket{TicketRFreeText4} = defined($Row[52]) ? $Row[52] : ''; + $Ticket{TicketRFreeText5} = defined($Row[53]) ? $Row[53] : ''; + $Ticket{TicketRFreeText6} = defined($Row[54]) ? $Row[54] : ''; + $Ticket{TicketRFreeText7} = defined($Row[55]) ? $Row[55] : ''; + $Ticket{TicketRFreeText8} = defined($Row[56]) ? $Row[56] : ''; $Data{IncomingTime} = $Row[30]; $Data{RealTillTimeNotUsed} = $Row[17]; $Ticket{LockID} = $Row[48]; diff -rch otrs.clean/Kernel/System/Ticket.pm otrs.new/Kernel/System/Ticket.pm *** otrs.clean/Kernel/System/Ticket.pm 2004-09-08 17:18:09.000000000 -0700 --- otrs.new/Kernel/System/Ticket.pm 2005-03-21 13:48:26.000000000 -0800 *************** *** 509,514 **** --- 509,516 ---- " st.freekey3, st.freetext3, st.freekey4, st.freetext4,". " st.freekey5, st.freetext5, st.freekey6, st.freetext6,". " st.freekey7, st.freetext7, st.freekey8, st.freetext8, ". + " st.rfreetext1, st.rfreetext2, st.rfreetext3, st.rfreetext4, ". + " st.rfreetext5, st.rfreetext6, st.rfreetext7, st.rfreetext8, ". " st.change_time ". " FROM ". " ticket st, ticket_priority sp, ". *************** *** 560,565 **** --- 562,583 ---- $Ticket{TicketFreeText7} = defined($Row[31]) ? $Row[31] : ''; $Ticket{TicketFreeKey8} = defined($Row[32]) ? $Row[32] : ''; $Ticket{TicketFreeText8} = defined($Row[33]) ? $Row[33] : ''; + $Ticket{TicketRFreeText1} = defined($Row[34]) ? $Row[34] : ''; + $Ticket{TicketRFreeText1} = defined($Row[34]) ? $Row[34] : ''; + $Ticket{TicketRFreeText2} = defined($Row[35]) ? $Row[35] : ''; + $Ticket{TicketRFreeText3} = defined($Row[36]) ? $Row[36] : ''; + $Ticket{TicketRFreeText4} = defined($Row[37]) ? $Row[37] : ''; + $Ticket{TicketRFreeText5} = defined($Row[38]) ? $Row[38] : ''; + $Ticket{TicketRFreeText6} = defined($Row[39]) ? $Row[39] : ''; + $Ticket{TicketRFreeText7} = defined($Row[40]) ? $Row[40] : ''; + $Ticket{TicketRFreeText8} = defined($Row[41]) ? $Row[41] : ''; + $Ticket{TicketRFreeText2} = defined($Row[35]) ? $Row[35] : ''; + $Ticket{TicketRFreeText3} = defined($Row[36]) ? $Row[36] : ''; + $Ticket{TicketRFreeText4} = defined($Row[37]) ? $Row[37] : ''; + $Ticket{TicketRFreeText5} = defined($Row[38]) ? $Row[38] : ''; + $Ticket{TicketRFreeText6} = defined($Row[39]) ? $Row[39] : ''; + $Ticket{TicketRFreeText7} = defined($Row[40]) ? $Row[40] : ''; + $Ticket{TicketRFreeText8} = defined($Row[41]) ? $Row[41] : ''; } # check ticket if (!$Ticket{TicketID}) { *************** *** 937,942 **** --- 955,1007 ---- return $Self->{ConfigObject}->Get($Param{Type}); } + =item TicketRFreeTextGet() + + get possible ticket free text options + + my $string = $TicketObject->TicketRFreeTextGet( + Type => 'TicketRFreeText3', + TicketID => 123, + UserID => 123, + ); + + my $string = $TicketObject->TicketRFreeTextGet( + Type => 'TicketRFreeText3', + UserID => 123, + ); + + =cut + + sub TicketRFreeTextGet { + my $Self = shift; + my %Param = @_; + my $Value = $Param{Value} || ''; + my $Key = $Param{Key} || ''; + # check needed stuff + foreach (qw(UserID Type)) { + if (!$Param{$_}) { + $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); + return; + } + } + my %Data = (); + # if (ref($Self->{ConfigObject}->Get($Param{Type})) eq 'HASH') { + # %Data = %{$Self->{ConfigObject}->Get($Param{Type})}; + # } + # workflow + if ($Self->TicketAcl( + %Param, + ReturnType => 'Ticket', + ReturnSubType => $Param{Type}, + Data => \%Data, + )) { + my %Hash = $Self->TicketAclData(); + return \%Hash; + } + # /workflow + return $Self->{ConfigObject}->Get($Param{Type}); + } + =item TicketFreeTextSet() Set ticket free text. *************** *** 995,1000 **** --- 1060,1125 ---- } } + + =item TicketRFreeTextSet() + + Set ticket rfree text. + + $TicketObject->TicketRFreeTextSet( + Counter => 1, + Value => 'Sun', + TicketID => 123, + UserID => 23, + ); + + =cut + + sub TicketRFreeTextSet { + my $Self = shift; + my %Param = @_; + my $Value = defined($Param{Value}) ? $Param{Value} : ''; + # my $Key = defined($Param{Key}) ? $Param{Key} : ''; + # check needed stuff + foreach (qw(TicketID UserID Counter)) { + if (!$Param{$_}) { + $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); + return; + } + } + # check if update is needed + my %Ticket = $Self->TicketGet(TicketID => $Param{TicketID}); + if ($Value eq $Ticket{"TicketRFreeText$Param{Counter}"}) + # && $Key eq $Ticket{"TicketFreeKey$Param{Counter}"}) + { + return 1; + } + # db quote + my $DBValue = $Self->{DBObject}->Quote($Value); + # my $DBKey = $Self->{DBObject}->Quote($Key); + # db update + my $SQL = "UPDATE ticket SET " . + # " freekey$Param{Counter} = '$DBKey', " . + " rfreetext$Param{Counter} = '$DBValue', " . + " change_time = current_timestamp, change_by = $Param{UserID} " . + " WHERE id = $Param{TicketID}"; + if ($Self->{DBObject}->Do(SQL => $SQL)) { + # history insert + $Self->HistoryAdd( + TicketID => $Param{TicketID}, + QueueID => $Ticket{QueueID}, + HistoryType => 'TicketFreeTextUpdate', + Name => "\%\%FreeRText$Param{Counter}\%\%$Value", + CreateUserID => $Param{UserID}, + ); + # clear ticket cache + $Self->{'Cache::GetTicket'.$Param{TicketID}} = 0; + return 1; + } + else { + return; + } + } + =item TicketSetAnswered() Set if ticket is answered. *************** *** 1880,1885 **** --- 2005,2016 ---- } } } + foreach (1..8) { + if ($Param{"TicketRFreeText$_"}) { + $Param{"TicketFreeText$_"} =~ s/\*/%/gi; + $SQLExt .= " AND st.freetext$_ LIKE '".$Self->{DBObject}->Quote($Param{"TicketFreeText$_"})."'"; + } + } # get tickets older then x minutes if ($Param{TicketCreateTimeOlderMinutes}) { my $Time = $Self->{TimeObject}->SystemTime()-($Param{TicketCreateTimeOlderMinutes}*60); diff -rch otrs.clean/scripts/database/otrs-schema.mysql.sql otrs.new/scripts/database/otrs-schema.mysql.sql *** otrs.clean/scripts/database/otrs-schema.mysql.sql 2004-08-17 13:03:30.000000000 -0700 --- otrs.new/scripts/database/otrs-schema.mysql.sql 2005-03-15 15:21:00.000000000 -0800 *************** *** 379,384 **** --- 379,392 ---- freetext7 VARCHAR (150), freekey8 VARCHAR (80), freetext8 VARCHAR (150), + rfreetext1 VARCHAR (150), + rfreetext2 VARCHAR (150), + rfreetext3 VARCHAR (150), + rfreetext4 VARCHAR (150), + rfreetext5 VARCHAR (150), + rfreetext6 VARCHAR (150), + rfreetext7 VARCHAR (150), + rfreetext8 VARCHAR (150), valid_id SMALLINT NOT NULL, create_time_unix INTEGER NOT NULL, create_time DATETIME NOT NULL, -----Original Message----- From: dev-bounces(a)otrs.org on behalf of Jason Dixon Sent: Fri 3/18/2005 7:08 AM To: Development community of OTRS Subject: Re: [dev] really free text fields On Fri, 18 Mar 2005, Martin Edenhofer wrote: > Steve Churchill wrote: > > I'm looking at using the FreeTextFields here, but these seem to only be > > available as associative hash arrays. While I find this useful, and > > like the combo box functionality, I'd still just like some extra "free > > text" fields associated with each ticket. Each of these will need to be > > new fields in the ticket table of course. I'll try and develop this so > > adding more fields is a matter of changing your for loop count. If I can interject, changing the free-text field count is entirely the wrong way of handling this. It results in the same problem as hard-coded attachment counts, etc. There should really be a new table for "free_text_types" that allow admins/agents to create new field definitions. Each row in the table would define a type that would be referenced in another table, "free_text(s)". Each row in this table would be a unique free_text that would refer back to the ticket_id for the ticket it's associated with, and have a foreign key back to the free_text_types table. Not only does this scale by just looping through the array of $sth->fetchrow_hashref(s), but new free_text entries can based on existing "types" by referencing back to the free_text_types table and forming the basis for a drop-down. Does my rambling make any sense? :) -- Jason Dixon 301.286.8635 voice NASA / Goddard Space Flight Center jason(a)nccs.nasa.gov AMTI, Inc. Building 28, Room S212 Code 931 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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Password classes enforcement
by Jason Dixon 18 Mar '05

18 Mar '05

I'm finishing up some code against the 1.3.2 tree that adds password strength enforcement (minimum 3/4 char classes, min/max length, etc). Is this work that anyone would like to see in the main OTRS tree? Thanks, -- Jason Dixon 301.286.8635 voice NASA / Goddard Space Flight Center jason(a)nccs.nasa.gov AMTI, Inc. Building 28, Room S212 Code 931

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Time in an state
by Raul Santamaria 18 Mar '05

18 Mar '05

Hi, Somebody knows if exists a function that calculate how long a ticket has been in a determinate state? Thank you Raúl Santamaría ACOTEL INFORMÁTICA Y TELECOMUNICACIONES Tel. 902154521 http://www.acotel.es

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bugs in Time->WorkingTime function
by Raul Santamaria 18 Mar '05

18 Mar '05

I've fixed some bugs in Time->WorkingTime function: 1. Do not count time when a ticked is created out of Working Time 2. Counts less time when more than one day calcs are involved Although my experience with Perl is very low (less than one month) I can post them if somebody is interested and can forgive my lack of Perl experience. Regards, Raúl Santamaría ACOTEL INFORMÁTICA Y TELECOMUNICACIONES Tel. 902154521 http://www.acotel.es

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