November 2011 - dev - OTRS mailing lists

Event linking a ticket to a CI
by Wagner 16 Dec '11

16 Dec '11

Hello, I would like some directions on how to develop a event action when a ticket is linked to a CI could someone give me some tips, where to start or any help? Thanks

2 7

Re: [dev] translating FAQ on new note
by Carlos Rodriguez 18 Nov '11

18 Nov '11

Hi Juan Manuel Looks like a Development issue. Please File a Bug in the Bugzilla. -- Carlos Rodriguez Sent from my Galaxy S II -------- Original message -------- Subject: [dev] translating FAQ on new note From: Juan Manuel Clavero Almirón <juanm.clavero(a)ibsalut.es> To: "dev(a)otrs.org" <dev(a)otrs.org> CC: Hello, I’ve been customizing the translation to our business need, using lang_Custom We use the FAQ module and the words Symptom, Problem and Solution are correctly translated, and they show in our language in the screen. But, when I click the “Insert Text|Link|Both” button, the inserted text in the free text textarea includes this words in English Is there a simple way of getting this? Juan Clavero Almirón Gestiò d’Identitats, Firma i Custòdia Oficina de Tecnologies, Informació i Comunicacions (OTIC) Servei de Salut de les Illes Balears C/ de les Escoles, s/n - 07181 Bendinat - Mallorca Telf. +34 971.42.65.30

1 0

translating FAQ on new note
by Juan Manuel Clavero Almirón 18 Nov '11

18 Nov '11

Hello, I’ve been customizing the translation to our business need, using lang_Custom We use the FAQ module and the words Symptom, Problem and Solution are correctly translated, and they show in our language in the screen. But, when I click the “Insert Text|Link|Both” button, the inserted text in the free text textarea includes this words in English Is there a simple way of getting this? Juan Clavero Almirón Gestiò d’Identitats, Firma i Custòdia Oficina de Tecnologies, Informació i Comunicacions (OTIC) Servei de Salut de les Illes Balears C/ de les Escoles, s/n - 07181 Bendinat - Mallorca Telf. +34 971.42.65.30

1 0

problem with AgentTicketEmail.pm
by Juan Manuel Clavero Almirón 15 Nov '11

15 Nov '11

Hello, I’m having a weird problem with AgentTicketEmail.pm: I realized that it didn’t work, because it didn’t create any ticket nor article, but it wouldn’t show any error message (it was not a pop-up problem, it didn’t work even on a non-blocker browser). I installed OTRS 3.0.10 and ITSM 3.0.5; File version is AgentTicketEmail.pm,v 1.30 2011/06/08 I started debugging it (print style) and realized that the contents of error hash in line 830 are: error = {ExpandCustomerName => 1} which I suppose is a problem finding the Customer User I’m using LDAP authentication for customers and agents and its working OK. It find the Customer in the AgentTicketEmail window (it does this active search, narrowing while I write, and in the end it gets the correct user). I fill all the fields and when I click on ‘Send’ it returns to the same window with no further message In my test environment, I’ve commented the line that says “return output;” and it works fine, it inserts the ticket and its article with the correct Customer. I’ve been able to work on it, doing moves, priority changes, notes and so on. But it’s not a change that I’d like to do on a production system. Can anyone help me with this problem? Juan Clavero Almirón Gestiò d’Identitats, Firma i Custòdia Oficina de Tecnologies, Informació i Comunicacions (OTIC) Servei de Salut de les Illes Balears C/ de les Escoles, s/n - 07181 Bendinat - Mallorca Telf. +34 971.42.65.30

1 0

OTRS Generic Interface (3.1) examples
by Hugh Kelley 15 Nov '11

15 Nov '11

Pardon me if I missed them, but are there any online examples for the new Kernel::GenericInterface<http://dev.otrs.org/cvs/Kernel/GenericInterface/Invoker.html>and related packages? http://www.otrs.com/company/news/press-releases/otrs-develops-generic-inter… Hugh

1 0

ERROR: invalid input syntax for integer: ""
by Jens Wilke 14 Nov '11

14 Nov '11

Hi, ist there any known Bug in 3.0.10? 2011-10-31 15:26:16 CET [18344]: [327-1] user=otrs,db=otrsdb ERROR: invalid input syntax for integer: "" 2011-10-31 15:26:16 CET [18344]: [328-1] user=otrs,db=otrsdb STATEMENT: INSERT INTO queue_standard_response (queue_id, standard_response_id, create_time, create_by, change_time, change_by) VALUES ($1, $2, current_timestamp, $3, current_timestamp, $4) 2011-10-31 15:26:17 CET [18344]: [329-1] user=otrs,db=otrsdb LOG: duration: 89.126 ms execute <unnamed>: INSERT INTO queue_standard_response (queue_id, standard_response_id, create_time, create_by, change_time, change_by) VALUES ($1, $2, current_timestamp, $3, current_timestamp, $4) 2011-10-31 15:26:17 CET [18344]: [330-1] user=otrs,db=otrsdb DETAIL: parameters: $1 = '337', $2 = '179', $3 = '6', $4 = '6' Regards, Jens

3 5