Greetings OTRS,
Currently our company, Idhasoft is testing your free edition version of
OTRS (ver 3.1.11 & 3.3.3).
We are facing a problem when it comes to escalating tickets as per priority
of tickets within same queue. Is there any way to overcome this problem?
Awaiting your response.
Regards,
Harshad Savant
[image: idhasoft.png]
*Harshad Savant* | *Idha**soft Limited*
*Contact :* 9022282286 *Office : *+9122 67232900 Ext 986
*Cisco : *678.987.5222 Ext : 3120
*Email :* harshad.savant(a)idhasoft.com | www.idhasoft.com
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Hi guys I need your help.
We implemented the integration between a system of TT (CA Service Desk
Manager) of a customer and our OTRS system.
Briefly, we have a Windows server that is running a process that reads
the Issues from CA Service Manager and inserts activating rpc.pl
on our server OTRS (3.0.10, centos 5.9, SOAP :: Lite 0.715).
Randomly a few times a SOAP client (windows) (written in perl) receive
the following error "*Faild* /(API called)/ *Bad file descriptor* /at
ClientIvoke.pl line/ ....".
Re-running the same call after a few seconds and it works OK.
Has anyone had the same problem? Do you have any idea on how to fix or
work around the problem?
Thanks
Rocco Tocci
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