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January 2020

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Mapping an agent's username to their IP in logs
by Alexandros Kosiaris 09 Jan '20

09 Jan '20

Hello, I 've recently met a problem that I fail to find how to solve. I am administering an OTRS installation and I am trying to correlate a ticket access I have in my apache logs to an agent username. Any pointers on how to do that?

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