Re: [dev] Answer tickets by mail

Robert Kehl schrieb am Samstag, 05. Juni 2004 um 14:46:14 +0200:

On Saturday, June 05, 2004 2:24 PM Pascal Gienger wrote:

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Joerg Friedrich wrote:

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is there a feature planned to answer tickets by mail. i.e. by replying to the notification mail? this would be a nice feature.

Most likely you want to be able to act as an agent via eMail, f.e. to reply to the customer without being logged in?

Yes. Just to have the possibility to drop a short notice to the customer and set the ticket to 'answered'.

This is not possible and will most probably never be, due to security considerations.

I don't understand what kind of security problems this feature would raise. -- Jörg Friedrich There are only 10 types of people: Those who understand binary and those who don't.