Thanks for your response, but I think the problem isn&#39;t using $Data or $QData, but that the actual data isn&#39;t available in the template.<div><br></div><div>From my understanding I need to change the code on the controller to add the data I need into the $Data/$QData variables, and that is what I am having difficulty trying to work out how to do.</div>
<div><br></div><div>I&#39;m guessing I need to change Kernel/Modules/AgentTicketZoom.pm to be able to make available the current Queue Comment field and Customer email address, but I can&#39;t work out how I can access that data.</div>
<div><br></div><div>Can anyone point me in the right direction?</div><div><br></div><div>Thanks,</div><div>Kelly<br><br><div class="gmail_quote">On Fri, Jan 15, 2010 at 1:43 AM, Михаил Лукин <span dir="ltr">&lt;<a href="mailto:mihail.lukin@googlemail.com">mihail.lukin@googlemail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Try $QData instead of $Data<br><br><div class="gmail_quote"><div><div></div><div class="h5">On Thu, Jan 14, 2010 at 5:29 AM, Kelly Barrett <span dir="ltr">&lt;<a href="mailto:kelly@vapormedia.com" target="_blank">kelly@vapormedia.com</a>&gt;</span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex"><div><div></div><div class="h5">

Hi all,<div><br></div><div>I want to be able to display in the AgentTicketZoom page the Comment field of the queue the ticket is in, and also the customer email address.</div><div><br></div><div>I&#39;ve been trying to figure out how to make that data available in the dtl, but I can&#39;t seem to figure out exactly how to get that information and make it available through $Data in the template.</div>



<div><br></div><div>Can anyone point me in the right direction on how I can do this?</div><div><br></div><div>Thanks,</div><div>Kelly.<br clear="all"><br></div>
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