27 Sep
2012
27 Sep
'12
8:28 a.m.
Am 27.09.2012 09:54, schrieb Rocco Tocci:
Hi guys, I ask counseling: We have acquired a new client (a public institution) who will provide assistance throughout the fleet Hardware. We have proposed and the customer wants to use inside OTRS as a solution of TT and CMDB. The requests of the customer is as follows: From the Customer Panel the client wants to put the ticket on their OTRS and should automatically be created on our OTRS to be managed by our service desk. Someone has already addressed this kind of problems? Which is the best solution to meet the demand.?
Use the SOAP interface to create a ticket. A customer with 2.4.x uses this successfully (with some minor glitches from time to time). Martin