Hi all, Krzysztof Hajdamowicz schrieb am 24.09.2012 14:13:
200 tickets per month is nothing. In my company we're working at throughput of 200/day including automatic processing of nagios notifications. OTRS is running with Nagios on the same machine (Nagios gives 20 checks/sec) on dual core, 1GiB of RAM and 20GiB of SATA HDD.
depending on the expected scenario you could buy 2 or more cheap, identical SATA disks and make a linux software-RAID of them (you can buy expensive disks too of course ;-)). 2-4GB RAM should be quite comfortable (I'd start with 2GB) and maybe an Intel i5-something, I personally would even try it with an i3; 200 is really low (7 per day, he?).
Most important is to setup OTRS to store tickets content as a files, not as a records in database.
what do you think of putting tickets into the DB and only the attachments into the filesystem? Should run fine also. My2cents, Henning -- #i-worker IRC channel http://is.gd/utBpcU Direktzugang: Server 'irc.freenode.net' und Channel '#i-worker' http://www.h-quadrat.com Beratung ¤ Webentwicklung ¤ Hosting ¤ IT Services Delivery