HI,

        I added two fields namely “Location” and “issue” in the “compose mail” of customer interaction page through Core::TicketFreeText  abd also configured “Frontend::Customer::Ticket::ViewNew” . Now when ever im newly composing an email from customer end , I could see location and issue with the values I mentioned in Core::TicketFreeText .

 

But CustomerTicketMessage.dtl code is not getting updated whatever I modified in through GUI.

 

Is this the functionality of OTRS? How can I rearrange the order of these fields of compose mail page?

 

 

 

 

Regards,

A.S.kandeepa krishnan

 



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