9 Aug
2013
9 Aug
'13
1:36 a.m.
Howdy All, No matter the platform MySQL or PostgreSQL I am getting painfully slow performance in OTRS with even just a few hundred tickets. We're talking load times of almost 30-40 seconds to get the AgentTicketQueue to come up. I'm not sure what is going on - even the support assessment tool reports absurdly high times. Ranging from 10-20 seconds depending on whether it is a SQL insert/update/create...etc What is going on guys? Where can I start to look at this. It really seems to be the AgentTIcketQueue that causes the most problem (or any view that shows lots of tickets at once). :( :( Best Regards, Mike McMahon