Hi,
Can you explain what you actually think is wrong, and what you are trying to achieve?
I don't really understand the issue and as far as I'm concerned the Company Tickets functionality in the Customer interface works just fine.
--
Mike
Hi,
I've found that Kernel/Modules/CustomerTicketOverview.pm still calls:
CompanyTickets => {
All => {
Name => 'All',
Prio => 1000,
Search => {
CustomerID =>
[ $Self->{CustomerUserObject}->CustomerIDs( User => $Self->{UserLogin} ) ],
OrderBy => $Self->{OrderBy},
SortBy => $Self->{SortBy},
CustomerUserID => $Self->{UserID},
but TicketSearch() routine has stopped to process 'CustomerID' in rev. 1.197, it is completely ignored for years ago.
What I was actually trying to do when found this - I was trying to make work "My Company Tickets" feature. The intuitive way of setting "company" field to group borrowed from LDAP group:
[ 'UserCustomerID', 'CustomerID', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerIDs', 'CustomerIDs', 'ou', 1, 1, 'var', '', 0 ],
didn't work...
--
Vadim Goncharov <vgoncharov@nic.ru> RU-Center
NET Department http://www.nic.ru
NET-SYS Group phone:+7(495)737-7646 (ext.4019)
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev