Hi Tobias, On 15.02.2011, at 11:32, Tobias Dussa wrote:
we've recently upgraded our OTRS installation big-time, going from 2.2.8 w/SIRIOS via 2.2.8 w/o SIRIOS via 2.3.6 via 2.4.8 via 3.0.3 via 3.0.4 to 3.0.5. Unfortunately, attachments of inbound mails are not linked properly any more.
The links to the attachments within a ticket have the following form: https://[ServerURL]/otrs/index.pl/file-2?Action=AgentTicketAttachment;ArticleID=134322;FileID=2 instead of (correctly) https://[ServerURL]/otrs/index.pl?Action=AgentTicketAttachment;ArticleID=134322;FileID=2
In other words, the string "/file-2" (which depends on the name of the attachment, of course) is mistakenly inserted between "index.pl" and "?".
The reason why it has changed is, because it's a workaround for IE to support multi byte of attachment filenames. Usually the filename is in the http header (Content-Disposition), but IE is not able to get the data with multi byte filenames out there correctly. So the new URL (https://[ServerURL]/otrs/index.pl/file-2?Action...) will execute index.pl and for IE the file name is "file-2" (or in case a multi byte filenames) if you want to save the file. For all other browsers "/file-2" will not have any meaning because the file name is taken from http header (Content-Disposition). Any more questions? :) -Martin
Cheers, Toby. -- Though I Fly Through the Valley of Death, I Shall Fear No Evil, For I Am 80,000 Feet and Climbing. ---Sign over the entrance to the SR-71 operating location on Kadena