RE: [dev] Encoding via SOAP

14 Aug 2007

      Have you tried using the web encoding description?  Don't currently use soap
but would try something like:

my $Ticket = $RPC->Dispatch(
	$User, $Pw,
    'TicketObject', 'TicketCreate',
	    TN => $TicketID,
        Title => 'öäü', # web encoding of öäü
        Queue => 'Raw',                # or QueueID => 123,
        Lock => 'unlock',
        Priority => '3 normal',         # or PriorityID => 2,
        State => 'new',                # or StateID => 5,
        CustomerNo => '123465',
        CustomerUser => 'customer@example.com',
        OwnerID => 1, # new owner
        ResponsibleID => 1, # new responsible
        UserID => 1,
);

Have no way of testing but should be worth a shot.

Greg Horne
gehorne
geh

-----Original Message-----
From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of
Sven Waibel
Sent: Tuesday, August 14, 2007 2:32 AM
To: dev@otrs.org
Subject: [dev] Encoding via SOAP

Hi,

i want to create a ticket with umlauts in the title via SOAP.

Here is a code snippet:

my $Ticket = $RPC->Dispatch(
	$User, $Pw,
    'TicketObject', 'TicketCreate',
	    TN => $TicketID,
        Title => 'öäü',
        Queue => 'Raw',                # or QueueID => 123,
        Lock => 'unlock',
        Priority => '3 normal',         # or PriorityID => 2,
        State => 'new',                # or StateID => 5,
        CustomerNo => '123465',
        CustomerUser => 'customer@example.com',
        OwnerID => 1, # new owner
        ResponsibleID => 1, # new responsible
        UserID => 1,
);

The result of the ticket creation is, that the characters are not umlauts.
Charset is set to iso-8859-15, because i need the € sign.

When i create a ticket with umlauts in OTRS, the characters are right.

Could anybody give me a hint to get the signs into OTRS?

Thanks
Sven

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