Hello Carlos,
Thank You very much, to share valuable link with suggestion.
If you will elaborate all of thing, it will more helpful for me.
Now i am try to solve this problem with help of python xml rest library.
Regards,
Anup
On Tue, Sep 25, 2012 at 7:22 PM, Carlos Rodríguez wrote: Hi Anup Well either OpenERP and OTRS uses a web service approach both uses RPC,
and OTRS also offers the Generic Interface, currently Generic Interface
provides operations to remotely Create, Update, Get and Search for Tickets
in OTRS. So if the integration is one way from OpenERP => OTRS it should be easy,
if it is 2 way sync or OTRS => OpenERP it is a little more complicated
since you will need to create Invokers that will trigger on OTRS events
like TicketCreate, to replicate the ticket to OpenERP. for more information please read
http://doc.otrs.org/3.1/en/html/genericinterface.html Also you can always request a quotation from OTRS sales department in
order to let OTRS create the connector for you. ((enjoy)) Carlos Rodríguez On Sep 25, 2012, at 1:16 AM, Mike Dupont That sounds very interesting. Check the existing solutions for OPENERP and then go from there there is a request tracker for openerp,
http://doc.openerp.com/v6.1/technical_guide/crm_configuration.html there are questions similar to yours here : http://www.linkedin.com/groups/Is-there-Service-Desk-module-165657.S.5416664...
http://apps.openerp.com/addon/6364 this looks like it will be work, i did not find a solution for it. mike On Tue, Sep 25, 2012 at 7:45 AM, Anup Kandalkar Hello Friends, I am trying to integrate OTRS with OpenERP but I don't have any ideas to
integrate. If you have any ideas related this please share with us.
Software Specification: OpenERP 6.1, OTRS otrs-3.1.10, MySQL 14.14, and
Apache2 Regards,
Anup _______________________________________________
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