
15 Sep
2010
15 Sep
'10
9 a.m.
Hi all, We are using OTRS 2.4 and rpc.pl as interface with PHP SoapClient(). As storage modul we use Ticket::StorageModule: ArticleStorageFS, that means instead of saving in DB (article_plain, artichle_attachments, …) the tickets are stored in /opt/otrs/var/article/JAHR/MONAT/TAG/ARTICLEID. Via SOAP/ArticleGET we only get the a_body text (plain) back. Does anyone know a opportunity to get/fetch the HTML content (html body, attachments,..) via SOAP? Many thanks and kind regards Daniel Heiss