Hi,

New to OTRS and currently trying to "improve"/customise some of the different frontend aspects.

In Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl, I wonder why the current ticket last subject is not displayed by default ? (is it a bug) ?
I would like to display it by default and add a disabled tag to the HTML line around line 133 so Customers can't change the ticket subject, only agents can do that.

<input type="text" name="Subject" value="$QData{"Subject"}" size="70">

to

<input type="text" name="Subject" value="$QData{"Subject"}" size="70" disabled>

not a problem for disabled : it works well but can't understand why  $QData{"Subject"} is currently empty ?

By the way, how does blocks with <!-- dtl:block:xxxx --> works ? Can't understand what is their utility ?

Thanks for your answer.

Laurent