Hi Beckman,   many thanks for your interest in the OTRS.org project.   If you'd like to monitor the progress of the OTRS sources, I can advise you to subscribe to the CVS mailing lists: http://lists.otrs.org/cgi-bin/listinfo/cvs-log You could also subscribe to an RSS feed of this list, for instance through Gmane: http://rss.gmane.org/messages/complete/gmane.comp.otrs.cvs   Here you will see all submits done to the CVS source code.   I second Andrés suggestion of using the Bugzilla to provide patches. You could also use the dev@ mailing list to discuss issues, or maybe use the #otrs channel if you're an IRC guy. Some of the OTRS developers, and other knowledgeable people, frequent the channel.(http://otrs.org/news/2009/otrs_on_irc/)   I'll look into your suggestion of also searching closed tickets in the bugzilla by default, thanks for that.   Looking forward to see your contributions!
--
Michiel Beijen
R&D

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On Tue, 2009-10-27 at 11:34 -0400, Peter Beckman wrote: 
One suggestion --

In the search box on bugs.otrs.org, under "Enter a bug # or some search
terms:" I searched StateDefault before submitting what turned out to be a
duplicate bug (4456 duplicate of 4433).

Because the default search only searches Open, Assigned or Reopened bugs,
the duplicate I would have found (and saved some effort on behalf of the
developers) did not show up at all, because it was Resolved.

May I make the suggestion that the default search on the main bugs page
include ALL Statuses, or at least a checkbox to include all statuses?
Since the project has a fairly low volume of tickets, including all
statuses shouldn't be too much of a load on the system, and would avoid my
mistake of not doing an advanced search.

Beckman
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Peter Beckman                                                  Internet Guy
beckman@angryox.com                                 http://www.angryox.com/
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