Hi folks: I'm new to the list, but I'm pretty familiar with the OTRS codebase. We have implemented OTRS at one of the NASA organizations in a support role, supplanting Remedy AR. We have made a large number of changes and additions to OTRS to support our specific needs and requirements. Much of this functionality centers around users, alerts, and assets (systems). We are currently meeting with the NASA attorneys to discuss our OSS policies, but I expect that we will be able to present much of the work we have done as a large unified diff against the 1.3.2 tree. I'm not sure if it will be of any interest, but I just wanted to give advanced notice and see if there are any takers. We would like to keep an open channel of communication with the OTRS development team, so if anyone would like more details on what we have done to advance OTRS in our particular installation, please don't hesitate to contact me on- or off-list. Regards, -- Jason Dixon 301.286.8635 voice NASA / Goddard Space Flight Center jason@nccs.nasa.gov AMTI, Inc. Building 28, Room S212 Code 931