Hi Herbert, On Fri, Feb 06, 2004 at 02:46:02PM +0100, Herbert Stocker wrote:
I want to write a little progam to insert tickets by selecting a Mail in the Outlook Client and writing it into the otrs database
The ado connection already works very good -- also with blob data so that I could insert a row into article attachments
I try to
insert a Ticket + an Article with the related Ticked Id
A the moment i find the ticket when i go to the search page and search for the Ticketnumber. But the Ticket is totally empty: All the ticket information is empty even the Ticketnumber is empty
Do I have to update also othe tables ??
Normally not. PS: Try article_sender_type_id = 3. PS: Maybe this helps you also ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.2-database.png Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!