Hello Rocco, Can you please describe your exact use case? We have development a complete solution on top of OTRS based on Service Level Agreements, Contracts, Services in Contracts etc. Basically we are limiting the list of services as per the Products and Services included in a customer contract. Thank you, Alin ILIE On 10/31/2012 7:01 PM, Rocco Tocci wrote:
Hi Guys, in the form of new phone ticket I would limit the choice of services depending on the type of ticket. I added this ACL in config.pm but does not work $ Self-> {TicketAcl} -> {'ACL-1'} = { Properties => { Ticket => {Type => ['Incident'],}, }, Possible => { Ticket => {Service => ['CPS-IMAC :: Add', 'CPS-IMAC :: Change'],}, }, }; work when I go to the ticket zoom I see only the services of ACL? Suggestions? Where can I find a complete documentation about the syntax and sematics of ACLs?
Thank you!