Re: [dev] X-OTRS-Owner like header ?

Hi Laurent, Laurent Minost schrieb:

Anyone here who knows of an X-OTRS header which would allow to set the owner of a new created ticket please ? Searched for an X-OTRS-Owner header but it seems ot doesn't exist yet.

Any personal source-code modifications, add-on to implement this feature would be gratefully appreciate :).

There is currently no implementation of X-OTRS-Owner or X-OTRS-Lock, because it is against the philosophy. :) -=> Do nothing based on a individual person (what is if somebody is on vacation or somebody is not available). Do everything queue based. Greetings, -Martin