
Hi Simon, Simon A. F. Lund schrieb:
Without knowing all that much, i think i wan't to write a new function let's call it "GetSubscribedUserIDsByCustomerId" replacing GetSubscribedUserIDsByQueueID. This function should lookup agent <-> customer relation that i have stored in an additional table, what is required is that i pass sufficient information from within ArticleCreate (namely the customer id and get all agents with relation to this customer).
Is the customer name available in ArticleCreate?
I Found it, CustomerUserID can be retrieved from $Ticket{CustomerUserID}.
Fine! PS: There is also a API documentation online where you can find much more informations about params: http://dev.otrs.org/ And also a upcoming developer manual: http://otrs.de/~me/doc-developer/en/ Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!