Hi Steve, Steve Churchill wrote:
What you're saying makes sense, but I dont have the time right now :) I'm <extending> the current otrs functionality. I've pretty much hacked it all out.
Theres only 2 things that bother me.. if anyone wants to take a look I've supplied the patches
Questions: Not sure I need to update w/ TicketRFreeTextGet? (since I'm not using hash arrays, just scalars)
I've added 2 dtl files for input/output of these fields. They display differently in some areas. Its due to the initialization of the objects. I'm just stuck. For example AgentUtilities TicketSearch looks fine. But CustomerTicketSearch doesnt display the form fields! :/ Any ideas?
At first, it's not clear to me why not using the "normal" TicketFreeText. IMO, you can also use this as: Key: Input Field like: [Kernel/Config.pm] $Self->{"TicketFreeKey4"} = { 'Application' => 'Application', }; [...] Without a text option, you will get a "normal" input field. Anyway, I'm not sure, but if you want to use your "TicketRFreeText" in customer panel, you need to add it in the tempaltes (I have not seen it).
Thanks,
-steve
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