Hello,

I am currently in the process of allowing an external application (AIRT) to interact with OTRS. It would be very useful if there is an X-OTRS mail header that I can set that specifies to which ticket an incoming message should be linked. Is there such a header? In Table 5-4. “Function of the different X-OTRS-headers” I was unable to find the header that I need.

Thank you,

-Kees

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