Hi Rafa,
this point is one of two options I’m thinking about.
Best regards
Martin
Von: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] Im Auftrag von Rafa Quiñonero Figuerola
Gesendet: Freitag, 22. Februar 2013 10:24
An: Development community of OTRS
Betreff: Re: [dev] How to Delete Customer?
Hi Martin, I don't understand the second step:
2. Look for all tickets of invalid customers and set a dummy user.
Why do you need to set a dummy user to that tickets if they are already deleted?
Thanks a lot
Rafa
2013/2/22 Zeiler, Martin <martin.zeiler@uni-due.de>
Hello,
because of the data privacy act we have to delete customers after they left university.
We want to go live with otrs soon. I think there are two options to delete customers:
1. Look for all tickets of invalid customers and delete them. Then delete customers in database.
2. Look for all tickets of invalid customers and set a dummy user.
In both options you have to take care of other otrs modules, e.g. linked CI’s.
Best regards
Martin Zeiler
Von: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] Im Auftrag von David Boyes
Gesendet: Donnerstag, 21. Februar 2013 16:45
An: Development community of OTRS
Betreff: Re: [dev] How to Delete Customer?
As of now we only have an option to make customer invalid by setting Valid=0.
Do we have any option to permanently delete the customer?
If yes, then is are similar way for Services also?This is not a good idea. What happens when you go back to an old ticket, and OTRS no longer has the customer data to populate the display? Bad Things.
Removing these data points breaks referential integrity in the database, which is important for proper operation.
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Rafa Quiñonero Figuerola
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