I have several ticket STATES, which for type OPEN are: 

·         Open successful

·         Open

·         Open by X

·         Open by Y



How can I configure the Next Ticket State field on “Agent Ticket Phone” to show ONLY one of those states and not the whole OPEN category. From Sysconfig, I can only configure the Next Ticket State to show or hide a whole category: Ex: hide ALL states configured as type OPEN  or show ALL states configured as type CLOSED, etc.

 

I need to show only the state OPEN SUCCESFUL, but not the rest of the states configured as type  OPEN.

 

I will appreciate your help .