Torsten Thau schrieb:
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Shawn Beasley schrieb:
Has anyone expanded the user db included in otrs to reflect more user information. NOTE: this information should then of cources be available in the ZOOM view for quick reference.
Hi Shawn,
I guessthis might help you:
http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
viele Gruesse, Torsten Thau
- -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux)
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THANK YOU! That was perfect. But, I do have one complaint. The reference to Kernel/Config.pm is not so clear. I have found out that I must edit Kernel/Config/Defaults.pm. That is a little confusing. But, as I have always said. This communitity is super. Shawn