Hi Wiktor, On Thu, Dec 05, 2002 at 03:26:56PM +0100, Wiktor Wodecki wrote:
You can assign a ticket to a customer. However in the queue view you can click on the customers number. I'd like to see information about the customer, and rather not a customer login prompt.
I don't know, what are you thinking? Discussion welcome :-)
A cool idea! I like it. Anyway, I added this "show customer info" to AgentCustomer module (CVS). So no new .pl script is needed. Change the CustomerDBLink in Kernel/Config.pm to $Self->{CustomerDBLink} = '$Env{"CGIHandle"}?Action=AgentCustomer&TicketID=$Data{"TicketID"}'; Wiktor thanks for the idea! Ja, I'll write a backend module for Kernel::System::CustomerUser -=> Kernel::System::CustomerUser::IntDB If it's ready, it should be no problem to write a Kernel::System::CustomerUser::LDAP module. OK?
Wiktor Wodecki
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson