Hi, I'm not an otrs developer, but I wrote a perl script for our 1.2 OTRS version that can create tickets. I think to look at GenericAgent.pl could be a good start (at least for the 1.x versions). You could copy it and modify it for your needs. But maybe there are better approaches in 2.x. regards, Volker Am Freitag, den 23.06.2006, 13:46 +0200 schrieb Thorsten Mueller:
Hello list, because this is my first post to this mailinglist i shortly introduce myself. My name is Thorsten Mueller, i'm 27 years old and live/and work near Frankfurt/Main (Germany).
I use otrs for a long time (as admin and user) and must say many thanks to all persons who developped this great application.
Now i want to start developping my own modules for otrs, but don't know where to start. I started reading the development guide under http://doc.otrs.org/developer/2.0/en/html/, but find this some kind of confusing.
What i want to do is to write a little perl script which can create tickets and receives a ticket-id from the otrs system. Within this script i should be able to define some parameters about which queue should the ticket go and so on.
I would be thankful if someone can point me to a documentation which helps in this content.
Regards Thorsten Müller
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev