
Hi everybody,
thanks for replay.
I have spent the last two days trying to write a SOAP Java client for OTRS,
but without result.
All that I need to do is create new ticket and view the opened tickets from
Java, only this.
Can you help me?
Roberto.
On Fri, 3 Apr 2009 10:58:11 +0200, Martin Edenhofer
Hi Santini, hi Darko,
On Apr 3, 2009, at 10:09 , Palic, Darko wrote:
I was a coach of a student research project for connecting OTRS to our Java application. http://www.mail-archive.com/dev@otrs.org/msg01859.html
The conclusion of the work is, that OTRS uses a prorietary SOAP solution. It has nothing to do with the webservice standard! Matter- of-fact is, that we had to implement our own OTRS-SOAP client. Our tries to define a WSDL for the needed OTRS services failed. The cause was the very unusual way to communicate with the OTRS- Webservice. E.g. you have to do multiple SOAP-calls to get one business transaction...
OTRS is using the perl standard SOAP module SOAP::Lite
(http://search.cpan.org/~mkutter/SOAP-Lite-0.710.08/lib/OldDocs/SOAP/Lite.pm
). This is also used for Perls Salesforce oder SAP SOAP communication.
So I would say this is no prorietary SOAP solution. :)
There is also a other solution which is using OTRS and Java via a SOAP interface. See als http://www.opennms.org/index.php/OTRS_Integration
But true, there is currently no WSDL file for the OTRS core API (http://dev.otrs.org/ ) but you could without.
@Santini: Maybe you can explain what you want to do and we can look for an example integration. What do you mean?
-Martin