On Thursday, November 13, 2003 5:36 PM
danny@sterne.us
Of course, there is a question. Has anyone been able to get the Windows distribution of OTRS to work with POPFile? POPFile is, by far, the best email classification system out there, as it allows you to define more than simple junk and not junk. For example, a support department can create 3 "buckets" the first for questions relating to product A, the second bucket to product B and so on.
If there was a way to simply filter messages based on the "X-Text-Classification" header string, spam filtering and the need to constantly move emails into different queues would be completely nullified.
Great idea! I will put up a step-by-step install instruction in a few days for this. Do you think it were a good idea to include PopFile in the Installer? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388