Hi Giordano,
Feel free to file enhancement requests and other great ideas on the
bug tracker at http://bugs.otrs.org/
You can also attach patches if you have them, they will be reviewed
and if they're good, they can make it to the next OTRS version!
I saw you were busy with a firefox plugin for making the task of
attaching files easier. Have you ever thought about creating a
site-specific browser (SSB, think Mozilla Prism) for OTRS which
includes this functionality?
See for instance here:
http://www.geekosity.org/?p=188
"Over at the Bubbles website you’ll find a growing library of
pre-rolled SSBs just waiting for you to download and roadtest. Some of
these have been augmented through the use of scripts. So for instance,
the Flickr Bubble enables you to upload by just drag and dropping into
the window."
I think it would be great to have such a thing for OTRS!
Regards,
--
Michiel Beijen
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On Wed, Sep 2, 2009 at 15:51, Bianchi, Giordano
Hello OTRS devs,
I've made some changes to the AgentTicketCompose.pm & AgentTicketCompose.dtl to implement multiple file uploads and drag&drop via the dragdropuploader extension in firefox. I would like to know if and how I can contribute my changes to the official code, so that everyone can enjoy this new feature (and I don't have to change the files every time a new version of OTRS comes out).
Right now I've only added this to the AgentTicketCompose, but it's trivial to add this functionality to any other template (i.e. AgentTicketEmail).
Another request that I have is to extend the TicketType functionality to other modules.
Thanks,
Giordano Bianchi
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