
30 Jan
2005
30 Jan
'05
6:53 p.m.
Hi, I would like to change the Ticket Age with the Working time passed till it was opened. I've been reading different modules, and I think it would be fine to implemet with TimeWeekdaysCounted TimeWorkingHours TimeVacationsDays TimeVacationsDaysOneTime in Config.pm I've seen a commented $Ticket{SLAAge} in several modules too. Is this intended for my modification? Is it part of an older or a new development? Can I use SLAAge yet? Thank you. Raul Santamaria