Hello Martin, A dashboard sound great! Here are some ideas that pop in to my head: - my open tickets (owner/responsible) - tickets that are escalating (my and all) - tickets that have a follow up (my and all) - total time written on tickets per day per user And of course customizable by the user and by the admin for a group. Keep up the good work! Mikhail -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: zaterdag 19 april 2008 15:14 To: Development community of OTRS.org Subject: [dev] Question: OTRS Dashboard Hi, just a next question, what do you think, what should be the content of an "OTRS Agent Dashboard"? Any ideas are welcome! :) Many thanks for feedback! -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev