Hi Bodo, Bodo Bauer schrieb: [...]
But this is about to change. I made it my personal objective to improve the way how ((otrs)) treats Bugzilla entries and to get an answer to every filed bug within reasonable time. You may not get solution, but at least some feedback should be given within a couple of days to let you know that we got your feedback and are going to address the issue (if we can reproduce it and agree that there in deed is a problem...).
[...]
In order to use Bugzilla as a productive tool we need to be able to see and focus on real issues. That's why we closed many of the old reports.
Thanks for informing us about your new strategy of ((otrs)). I think you're quite right in cleaning up bugzilla. It's the same experience we made with our OTRS-usage: only if the properties of tickets/bugs are set correctly and only if the amount of entries is manageable, then these tools can be used powerful to keep and even to improve the quality of the shipped product or delivered service. In the past months, I think ((otrs)) was hard working on new features like OTRS::ITSM without assuring sufficient quality of the basis OTRS-framework. I think that this strategy would not have been good for this really great software at all. I absolutly welcome the change began. Bye, Alex