-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Stefan! On Thu, 22 Mar 2007, Stefan Tröndle / EDV:Systemhaus Tröndle wrote:
I would like to see (and would possibly help developing) an RSS-Add-On to OTRS. It would be possible (as bb suggested) to pass a search template as request-string and get an rss-xml-stream returned which could in turn be displayed by every RSS-reader imaginable. This would solve the need for having a webbrowser open all the time and be platform-independent.
the idea of using RSS is cool. it should be able to implement this feature with xml::rss. i use rss-feeds but is there a need to implement more than the xml-output? Has any browser an rss-reader-plugin? If it isn't so this could be a reason to develop a separate realtime-search-plugin for otrs. Agents are not allowed to install additional software in some environments. regards, Rico - -- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH Annaberger Straße 240 , 09125 Chemnitz phone/fax: +49 371 5347-621 / -625 mobile: +49 176 66680786 mailto: rico.barth@cape-it.de , PGP-Key: 0x874C8377 internet: www.cape-it.de Geschäftsführung Rico Barth, Thomas Maier AG Chemnitz, HRB 23192 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFGAp0Fmy4UBYdMg3cRAmcKAJ0VRfKMg+ufpNBoOZrjDh3hE80/FwCdGe7t M++bF6kzTu90FUD0RsJ1NcA= =YZZ0 -----END PGP SIGNATURE-----