Hi Aprit, the information, owner last name, owner first name and so on is not available in the template per default. What you have to do: o In the frontend module (Kernel/Modules/CustomerTicketOverView.pm) you need to do an lookup to get this data. o In order to make it accessible via .dtl you need to put this date also into the date attribute of the "Record" block. o Then you can it access in .dtl via e. g. "$QData{"UserLastname"} $QData{"UserFirstname"}" Good luck ;) -Martin On 12.01.2010, at 07:11, Arpit2 G wrote:
Hello Everyone, Any idea on following problem, Any suggestions, please help.I am stuck here:
I want to display Name of the Owner instead of user-id under "My Tickets" in Customer Web Interface. I have changed this in agent section via editing the respective ".dtl" file. I tried to edit "CustomerStatusView.dtl" but no luck. Please guide me how can i make this change.
Thanks in advance
Regards AG
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