Hi Brad, On Mon, Dec 15, 2003 at 06:01:31AM -0800, Serpent wrote:
This seems to have fixed the problem. Thanks. One last question if I may. Is there a setting to change who the default owner is of a queue? Say I send an e-mail to the support system for a queue. It goes into the proper queue. Then when I login as the customer the e-mail came from to the web it shows the owner as root@localhost because the message is not assigned to anyone yet. We would like to change this to "Unassigned" or something in that nature instead of root@localhost. I looked around the code and saw something in the GenericAgent.pm.examples file in regards to root@localhost but not sure if that has anything to do with this problem. Any help appreciated.
You could change the default user (but don't do this). If you want, rename the root@localhost to what you want! .-)
Thank you, Brad Dameron www.gammanetworking.com
P.S. Great product. Your hard work is appreciated.
Thanks! :) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!