20 Apr
2005
20 Apr
'05
9:32 p.m.
Hi Alex, Alex Mihicinac wrote:
You need to clarify what "every mail which goes to specific queue" means.
-> New Tickets? -> Also follow ups? -> Also agent answers?
oops, my mistake! :-)
Well, it means for new tickets and follow-ups (basically e-mails which come into OTRS)
In OTRS 2.0 I would say a postmaster post filter would be the fine point (OTRS 1.x comes only with postmaster pre filter). For OTRS 1.x you need to patch Kernel/System/Postmaster.pm -> Run() (IMO).
MfG,
Alex
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!