On Wed, 10 Nov 2004 14:59:54 -0500, Davis, Gary H
Is there an easy way to associate a web form to a OTRS queue? I have created queues that require specific information each time they are requested and I would like the user to fill out a web form with the required information. Today they have to try to remember the format and use the standard text buffer provided.
Create a web form. Parse the contents and construct and email using Net::SMTP. Stick something unique in the subject (on the backend) while constructing the mail. Send the mail to the helpdesk. Use an X-OTRS filter to look for the unique subject and route it to the appropriate queue. I use this method to route to three different queues. If you would like a more concrete example, let me know. Hth, Tyler Hepworth