Hello list,
because this is my first post to this mailinglist i shortly introduce myself.
My name is Thorsten Mueller, i'm 27 years old and live/and work near Frankfurt/Main (Germany).

I use otrs for a long time (as admin and user) and must say many thanks to
all persons who developped this great application.

Now i want to start developping my own modules for otrs, but don't know where to start.
I started reading the development guide under http://doc.otrs.org/developer/2.0/en/html/,
but find this some kind of confusing.

What i want to do is to write a little perl script which can create tickets and receives a
ticket-id from the otrs system.
Within this script i should be able to define some parameters about which queue should the ticket go
and so on.

I would be thankful if someone can point me to a documentation which helps in this content.

Regards
Thorsten Müller