Hi All,
I am developing OTRS to be used in my company and run on some some difficulties especially on identifying the Ticket ACL properties.
The OTRS documentation only mention example on how to creating Ticket ACL not thorough reference on what can be put on TIcket ACL.
For example:
# ticket aclThe ticket properties here are "Ticket", "Frontend and "User".
$Self->{TicketAcl}->{'ACL-Name-2'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['Raw'],
Priority => ['5 very high'],
},
# current action match properties
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail'],
},
# current user match properties
User => {
Group_rw => [
'hotline',
],
},
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Queue => ['Alert'],
},
},
};