Hi Peter,<br><br><div class="gmail_quote">On Thu, Oct 25, 2012 at 3:47 PM, Peter Tester <span dir="ltr">&lt;<a href="mailto:rag4711-otrs@yahoo.de" target="_blank">rag4711-otrs@yahoo.de</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

<table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font:inherit" valign="top">I wrote an postmaster pre-filter that searches in the tickets for an existing external ID, if it&#39;s existing a new article to this ticket is added. Otherwise a new ticket is added.<br>

My problem is that I have to define the Agent ID (UserID) in the Ticketsearch function in the pre-filter. <br>How can I handle searches in all tickets and not only supportef by the selected agent?<br></td></tr></tbody></table>

</blockquote></div><br>This is nice. I think you know we have a Feature Add-On available that does exactly the same?<br><a href="http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-external-ticket-number-recognition/">http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-external-ticket-number-recognition/</a><br>

<br>If you want to use the TicketSearch function for system stuff, such as Postmaster filters, use UserID 1, which is hard-coded in the system to see all tickets.<br><br>You&#39;d see this in use throughout the complete code base.<br>

--<br>Mike<br>