---------- Forwarded message ----------
From: Ikhsan Muhammad
Date: Tue, Aug 4, 2009 at 11:30 AM
Subject: Thorough reference on TicketACL
To: dev@otrs.org
Hi All,
I am developing OTRS to be used in my company and run on some some
difficulties especially on identifying the Ticket ACL properties.
The OTRS documentation only mention example on how to creating Ticket ACL
not thorough reference on what can be put on TIcket ACL.
For example:
# ticket acl
$Self->{TicketAcl}->{'ACL-Name-2'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['Raw'],
Priority => ['5 very high'],
},
# current action match properties
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail'],
},
# current user match properties
User => {
Group_rw => [
'hotline',
],
},
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Queue => ['Alert'],
},
},
};
The ticket properties here are "Ticket", "Frontend and "User".
I need information on what else can be put it there. And also what else can
be specify under "User" besides "Group_rw".
Can anyone help me where I can find thorough reference??
Thank you,
Ikhsan.
