Thanks very much. Have a great day…Dan.
*From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 11:24 AM
*To:* Development community of OTRS
*Cc:* Development community of OTRS
*Subject:* Re: [dev] Antwort: How to assign Process to Ticket
As far as I have tried it: Whenever you want.
-----dev-bounces@otrs.org schrieb: -----
An: Development community of OTRS
Von: Dan Stover
Gesendet von: dev-bounces@otrs.org
Datum: 17.12.2013 18:07
Betreff: Re: [dev] Antwort: How to assign Process to Ticket
Thanks, Kai, for your response. Can this be done after the ticket is
created?
*From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 10:36 AM
*To:* Development community of OTRS
*Cc:* dev
*Subject:* [dev] Antwort: How to assign Process to Ticket
You can set the DynamicFields which are used by the PM-Module to set
Process ID and Activity ID.
I've done this allready through a PostmasterFilter and it worked well.
Regards
Kai
*Kai-Uwe Klein *
Senior Consultant
*maxence business consulting gmbh*
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-----dev-bounces@otrs.org schrieb: -----
An: dev@otrs.org
Von: Dan Stover
Gesendet von: dev-bounces@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket
I have developed some perl code that, within a Process Management process,
automatically creates another ticket and links it to the first one.
However, I am not able to figure out how to assign a process to the
created/linked ticket. I would like to assign a certain process ID to that
ticket so it can be controlled through Process Management. I tried the
Process items in the API and they broke my program for some reason.
Any ideas would be appreciated.
Dan
OTRS 3.2.7
Ubuntu 12.04
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