hi! i'm on validating otrs-1.2.2 as support ticket system for our small university. we've stored our "customers" in openldap. there we need to use utf8 for cn, sn and givenname. otrs-1.2.2 seems not to convert utf8 into latin1 (or whatever). q1 is: is there a peace of code (from cvs/ devel) which supports the utf8/latin1 transformation or should i go on and write my own "hack"? q2: why is there a System/CustomerUser/LDAP.pm and a System/CustomerUser/LDAPNew.pm (btw... why is $Self->{UserSearchListLimit} not in Config.pm? System/CustomerUser/LDAP.pm, System/CustomerUser/LDAPNew.pm and System/CustomerUser/DB.pm has "hardcoded" values) ps: thx for otrs! hot stuff! -- Liebe Gruesse, with best regards Stephan Lauffer [ Pedagogical University Freiburg - Germany ] [ http://www.ph-freiburg.de/zik/ ] [ Fon/ Fax: +49 761 682 -459/ -486 ]