First, I found this link about the same issue:

Then I followed it to remove the "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" from /etc/httpd/conf.d/otrs.conf and I am able to restart the webserver.

Then starting mysqld service succeeded. However, now I cannot open the page http://jsb-techservices.com/otrs/installer.pl

It shows

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webadmin@jsb-techservices.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/2.0.50 (Fedora) Server at jsb-techservices.com Port 80

What should I change next?

jeff Lam <jeffcflam@yahoo.com> wrote:

It might be a typical problem. After I installed all required Perl modules and unpack the RPM file on FC1 with Apache2, I cannot restart the webserver. The error message is:

Starting httpd: [Mon Oct 03 22:51:12 2005] [error] Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.3/i386-linux-thread-multi /usr/lib/perl5/5.8.3 /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/perl5/5.8.3/CGI.pm line 191.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 19.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 19.\nCompilation failed in require at (eval 1) line 1.\n

[Mon Oct 03 22:51:12 2005] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server jsb-techservices.com:0, exiting...\n

[FAILED]

What can I do now? : (

Jeff