On Thursday, June 10, 2004 4:44 PM
unbekennt X
On a different tack, there are two other areas that I am looking into: I would like to see about capturing voice into tickets - since I now work at a company that does voice-apps this was kinda no-brainer. So two aspects of this would be capturing telephone conversations with customers and appending the voice phone session to the ticket, and the other aspect being allowing voice control of OTRS (you could telephone OTRS and log a ticket etc.)
We're eagerly looking forward for some APIs to connect to and/or some perly modules that would allow performing the. As this would become a greater project, I would like you to contact ((otrs.de)) to coordinate things. You can be quite sure that we did think about this already, but I can't say much about a prioritisation right now, but don't expect anything real soon. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388