We like the link in the Agent interface that shows the agent
his/her responsible tickets. How can I add another icon/link there to
show the open tickets that an agent owns? I am referring to the link in
the upper right-hand corner of the agent interface next to “Locked
tickets”, “New Message”, “Responsible”, etc.
“Locked Tickets” only shows those tickets that
are owned and locked, I would like to see all tickets owned that are open, not
only locked tickets.
With
Best Regards,
Tim
Miller
BUCYRUS®
Global
Help Desk Supervisor
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